Customer Service Data Entry

Cassandra J. Richardson

** ***** ***** *****, ** 21085

*********.*.************@*****.***

Professional Summary:

Customer Service Associate (CSA) with vast knowledge in building exceptional rapport with clients for over 15 years. Recognized as a star employee throughout who meets the direct need of colleagues and clients 100%.

Skills:

Telephone Operation Data Entry Records Management

Customer Service Office Suites Verbal/Written Communications

Education:

Graduate, University of District of Columbia

Graduate, Ballou High School

Employment History

Erickson Living Communications Specialist II 2016 to 2019

●Greet and direct residents, visitors, staff and handle inquiries efficiently

●Operate switchboard and direct calls

●Monitor reception area traffic-directing deliveries and packages

●Appropriately log all packages and place notifications in the residents box

●Maintain an accurate list of residents

●Track resident-involved situations

●Maintain efficient census information; hospitalizations, deaths, etc.

●Liaison to Security to report emergencies

●Sort and distribute interoffice mail and other correspondences

●Dispatch and monitor daily transportation schedule

●Perform other tasks as requested

Bobs Discount Furniture Customer Service Associate 2009 to 2014

●Maintained knowledge of product inventory

●Assisted customers with purchases

●Liaison to office staff to complete daily tasks

●Responsible for cash management

●Scheduled product layaways and deliveries

●Dispatch calls to appropriate sales staff

●Precise and efficient in completing daily goals

●Performed other tasks as requested

Reference available upon request

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