Graphic Designer Customer Service
Resume:
Debbie Federico
Creative, graphic designer, writer, web content manager, utility player
Tucson, AZ 85713
***********@*****.***
Experience
University of Arizona
Steward Observatory
933 N. Cherry Ave, Tucson, AZ - 520-***-****
Office Specialist
Date: 04/2018 - 06/2021
● Under the direction and collaboration of the Project Manager, developed and recreated two WordPress websites for separate research programs: Theoretical Astrophysics Program and Black Hole PIRE.
● Site management of 4-5 project and faculty websites, including editing, development, and updating content.
● Creating and editing content-based videos using assets for projects for websites and YouTube channels with Adobe Premiere Pro.
● Processing travel authorizations and expense reimbursements to faculty and students in compliance with University financial policies.
● Creating emails and advertisements for programs on a weekly basis, managing through listservs, using MailChimp for HTML emails and newsletters.
● Managing program YouTube channels; updating content, and promotion of channels on websites.
Mt. Lemmon SkyCenter/Richard F. Caris Mirror Lab
Date: 09/2018 - 06/2021
● Management and updating Drupal-based program websites.
● Creating short commercials and clips using Adobe Premiere Pro for social media and main websites.
● Developed an eCommerce website for the online retail store; including an inventory of all merchandise, taking photographs of merchandise using lightbox indoors and models in an outdoor setting with DSLR camera, arranging and compiling merchandise into categories to best suit needs and aesthetics.
● Continue to update content and inventory on a timely basis.
● Managing and creating content using Adobe Creative Suite for program social media platforms: Instagram, Facebook, and Twitter.
● Creating advertisements showcasing new astrophotography, updates about programs; general interest in Astronomy outreach, and STEM content.
● Creating newsletters, flyers, for mailing lists.
● Creating advertisements using Adobe Spark for in-store and online store promotions and special events.
● Managing email inboxes, replying to customers with answers to questions about programs and tickets.
● Managing and creating ticket sales on TIX platform for program tours and special events.
● Processing travel authorizations and expense reimbursements for staff in compliance with University Financials policies.
Tucson Botanical Gardens
2150 N Alvernon Way Tucson, AZ 85712 - 520-***-**** Retail/Admissions - Seasonal/Temp
Date 2015 - Present
● Greet and check-in (collect admissions) for Garden guests/members while providing superior customer service.
● Distribution of literature, such as maps and schedules to acquaint guests with Gardens.
● Describe and/or direct guests to special exhibits or attractions.
● Encourage/Sell Garden memberships to guests.
● Check-in and collect admissions for tours, classes, events, etc.
● Guide guests to correct Gift Shop section based on guests shopping needs. Offer assistance with colors, sizes, merchandise history, etc.
● Provide information on merchandise care, return/exchange policies.
● Receive cash, check, gift certificates, credit card payments through POS.
● Merchandise new inventory.
● Maintain cleanliness of Gift Shop.
● Follow correct opening and closing procedures for Gift Shop. Pima County Adult Probation
2695 E Ajo Way Tucson, AZ 85713 - 520-***-****
Dispatcher I
Date: 11/2016 - 04/2018
● Dispatching Probation and Surveillance Officers to and from residences; both routine and emergent, using the software and hardware supplied.
● Maintaining a level of officer safety in emergent situations.
● Simultaneously running vehicle registration, warrant checks, and other pertinent information when called upon by officers in the field.
● Running all levels of Criminal Records Checks for officers on Coplink database and Spillman, and CLEAR; then compiling information for requesting officer.
● Trained and proficient in APETS. ACJIS Level A certified.
● Maintaining security cameras including transferring clips of feed to flash drives as needed by officers to assist in their work.
● Receiving and handling of evidence collected by officers.
● Answering and directing calls received from the Absconder tipline.
● Answering and directing calls from various law enforcement officers and the public to the appropriate Probation/Surveillance officer.
South Tucson City Court
1601 S Sixth Ave Tucson, AZ 85713 – 520-***-**** Collections/Probation Compliance Clerk
Date: 10/2013-12/2014
● Maintained and reviewed case files with payments due or overdue.
● Contacted defendants about late payments, setting up/taking payments over the phone as well as in person at the front window.
● Developed a collections routine, sending defaulted cases to FARE and TIPS programs.
● Received training on AZTEC POS in order to service the public.
● Worked with defendants on both supervised and unsupervised probation/diversion to ensure they enrolled in proper classes, kept in contact with court, paid fines in timely manner, and showed proof of classes
● Set up court dates with the Judge for defendants to present in person or collecting proof to have the Judge review the case file.
Tucson Unified School District
Catalina High Magnet School
3645 N Pima St Tucson, AZ 85716 – 520-***-****
Teacher’s Assistant-Exceptional Education
Date: 8/2009-05/2013
● Assisted students with severe and profound multiple disabilities with daily living skills. Including feeding, grooming and social skills.
● Worked closely with teacher and other support staff in developing education/behavioral plans for each student.
● During the 2009/2010 school year, I became a one-on-one aide to a student with mental, physical, and behavioral disabilities.
● During the 2012/2013 I became a one-on-one aide to a student with Autism. My responsibilities included: addressing and developing personal goals for the student either as stated on the IEP or set personally by the student, shadowing student to classes while keeping a progress log.
● Assisted teachers in various general education classes when/where students needed extra academic or disciplinary support.
Wheeler Elementary School
1818 S Avenida Del Sol Tucson, AZ 85710 - 520-***-**** Teacher’s Assistant/Monitor
Date: 03/2009-05/2009
● Had a daily schedule, revolving from classroom to classroom assisting students of all grades, individually and as groups, as needed with schoolwork, reading, mathematics, writing, sciences. Worked closely with teachers to design learning strategies to best serve students and follow school curriculum.
● Monitored students outside at recess and inside cafeteria at lunchtime. FastSigns
6431 West Charleston Boulevard #110, Las Vegas, NV 89146– 702-***-**** Jr. Graphic Designer/Sales
Date: 09/2006-11/2008
● Worked with Adobe Illustrator, Photoshop and Omega Composer programs on both PC and MAC OS.
● Followed workorders to layout and design signs, banners, vehicle graphics and business cards.
● Ran and maintained Mimaki and Gerber plotters, an HP large format printer and a Mimaki Eco-Solvent printer.
● Ordered materials as needed.
● Assisted customers on multi-line phone, through web, and in person with products and choices for project needs.
● Trained new employees for sales position.
● Met monthly sales goals consistently.
Education
Pima Community College - Tucson, AZ
Associate of the Arts - Liberal Arts
University of Arizona - Tucson, AZ
Undergraduate Degree - Creative Writing
Skills
● Knowledgable and comfortable with Mac and PC platforms
● Microsoft Office Suite
● Adobe Creative Suite
● Website design and management: Wordpress, Drupal, eCommerce
● Social Media management and content creation
● Freelance graphic design
Projects
Elephant Scout Films
Online http://www.elephantscout.com
Writer/Development
Date: 10/2013 - present
● content development and collaboration with team on a weekly basis.
● writing/editing scripts of short films and feature-length films.
● recently collaborated with the team to create and write an eight-episode scripted podcast during the pandemic. Currently working on second season. Tempo Music Magazine
Online http://www.tempomagazine.net (no longer in service) Creative Director/Co-Founder
Date: 01/2012-09/2012
● In charge of design and layout production using Adobe Suite V5.
● Wrote feature articles and reviews of local and visiting musicians of Tucson.
● Scheduled and met with musicians/bands/groups to collaborate on articles.
● Managed a small staff of writers and photographers.
● Collaborated and networked with Tucson business owners on future endeavors.
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