PHILLIP C. ERNST

443-***-**** adqwda@r.postjobfree.com Linkedin.com/in/philernst

TECHNOLOGY ORGANIZATIONAL EFFICIENCY OPERATIONS MANAGEMENT GROWTH STRATEGY

CAREER PROFILE

Information Technology Leader with career accomplishments developing innovative solutions for small to medium size enterprises.

Operational Strategist that leads crossfunctional teams to advance organizational growth and initiatives.

Trusted Business Partner that provides key expertise in navigating cyber security deficiencies in efforts to prevent security incidents that affect business continuity.

CORE COMPETENCIES

Cyber Operations: IPS, IDS

Cyber Threat assessment

Cyber Threat Intelligence

IT Support

Systems Design and Integration

Team Leadership

Cloud design/development

Server/Desktop Virtualization

Application Virtualization

Microsoft Infrastructure Services

High Availability Computing

Disaster Recovery planning/BCP

Hyper-Converged Infrastructure

IT Policy development

Budget Management

TECHNICAL SUMMARY

Operating Systems/Web Servers: Windows Server 2000 – 2016, IIS 5-10, Linux, Ubuntu Infrastructure platforms: Active Directory, Microsoft Systems Configuration Manager, Microsoft SQL Server 2000-2016, Exchange Server 5.5-2016

Virtualization platforms: VMware ESX/Vsphere 4.0-6.7, Citrix Xenserver 6.0-7.0, Citrix MF/Virtual Apps, Microsoft Hyper-V

Networking: HAProxy, Load Balancing, DNS, F5 Big IP, Ce.ntos Networking: LACP, Firewalls, Cluster, TCP/IP, VPN, CDN, IPS, IDS

Storage: Netapp, NVM,Dell EMC, Dell Equallogic, NFS and CFS file systems

Programming Languages: Powershell, SQL

Cloud Platform Experience: AWS, Azure, Google, Hybrid on and off premise

EXPERIENCE

DIRECTOR OF PROFESSIONAL SERVICES

INNOVATIVE COMPUTING SYSTEMS – AUSTIN, TX 2021 – 2022

Primarily responsible for managing four(4) Technical managers, who in turn, manage six(6) professional service consulting engineers each based in Austin, San Francisco, and Los Angeles.

Served as a member of the Executive leadership team to devlop strategic goals an KPIs.

Served a the leader of the peer review team. The PR team reviews statements of works/proposals prior to being presented.

Established cross training process in which speciality skills are shared through mentoring the mentoring of Junior engineers via Senior Engineers.

Served as the primary escalation point for client engagements.

Served as the primary escalation point in cases of client emergencies or catastrophic failure.

Reviewed and approved all invoicing on a monthly basis.

Managed the Project Management Office(PMO) via the project manager, who in turn managed five(PM)s

CHIEF TECHNOLOGY OFFICER

LEGAL TECHNOLOGY VENTURES, LLC – AUSTIN, TX 2019 - 2021

Led a team of software developers and AWS engineers to design, architect, and build two(2) mobo;e applicationsto deliver a efficient and robust legal services workflow and casemanagement.

Developed interactive wireframe for UI/UX.

Architected serverless framewaork via AWS Lambda and VPC.

Devloped and integrated APIs for external systems to include SakesForce and NetDocs.

Managed ongoing legacy infrastructure and systems.

FOUNDER CHIEF TECHNOLOGY OFFICER 2001 - 2018

CONVERGENCE TECHNOLOGY CONSULTING, LLC Columbia, MD

Successfully founded and developed technology consultancy services firm with overarching goal of leveraging deep expertise in the design and implementation of enterprise infrastructure to include hyper-converged environments and cloud integration.

Grew company from $0 to $50M and approximately 175 employees with no venture capital investment in all phases of growth.

Achieved top tier services status with supported partner products, inclusive of Microsoft, Citrix, Vmware, Netapp, and Dell/EMC.

Implemented automated proposal/statement of work system reducing proposal development time by 60%, while improving technical and methodology accuracy.

Developed structured systems engineer training and matrix evaluation program that provided technical metrics and guidance on skills development.

Awarded Fortune 5000 fastest growing technology firms in 2008.

EARLY CAREER

REGIONAL DIRECTOR ENGINEERING SERVICES

Futurelink Corporation (Company Sold) Riverdale, MD

Led and managed all lines of business for $150M application service provider in the Cloud computing space for small to mid-sized businesses, including AFL-CIO and Gold’s Gym.

Oversaw operations in 5 offices across Maryland, North Carolina, Georgia, Florida, and Pennsylvania with $27M P&L.

Led strategic solutions for domestic and international clients, leading a team of more than 150 employees across 11 states.

Provided strategic direction to Project Management Organizations, creating structured engagements that were successful in meeting project requirements, budget, and deadlines.

Developed new disciplined set of processes for software deployment, which provided greater standardization centered on industry best practices.

MANAGER

NETWORK DELIVERY SERVICES Riggs Bank, NA (Now PNC Financial Services) Washington, DC

Directed network related projects, including Novell, OS/2, NT and Citrix MetaFrame. Led team of 24 professionals with $7M annual budget.

Led charge to design and implement high-profile Riggs Consumer Lending Processing System within 6 months earning Exceptional Achievement Award for project execution.

Deployed Novell Directory Services, including bank’s first email platform and data warehouse.

Developed Internet and firewall security solutions and policies that successfully integrated into existing legacy systems.

Designed and implemented network based (client-server) application delivery architecture to integrate with legacy mainframe applications, extending capabilities and delivering greater functionality to the end user community, resulted in receipt of Riggs Exceptional Achievement Program Award for this implementation.

EDUCATION

Bachelor of Arts Economics Managed Information Systems

University of Arizona Tucson, AZ

SECURITY CLEARANCE

Top Secret SCI Department of Defense

Intelligence Agencies

Civilian Security Clearances

COMMUNITY LEADERSHIP

Grant Reviewer City of Austin

Office of Telecommunications & Regulatory Affairs

Technical Advisory Board Member

Quarri Technologies

Business Program Mentor

Westlake High School

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