Relations Manager Data Entry

LeiLani Vance

**** ********** • Baytown, TX ***** • **********@*****.*** • 313-***-****

PROFESSIONAL SUMMARY Demonstrated Operations professional with more than a decade of experience in leadership, program development, managing strategic relationships, and overseeing high priority initiatives in the business, non-profit, and higher education sector. Highly skilled at engaging community and business partners to promote consumer and company growth. Experience utilizing various data analytic, legal, and CRM programs. Highly committed to customer service and possessing strong communication skills. EXPERIENCE Oak Street Health, Chicago, IL 2018 – present

Senior Practice Manager, Pasadena, TX (04/2021 – present)

• Partner with Regional Vice President to help execute the opening of the first Texas-2 (TX-2) Houston-area market of Oak Street Health centers.

• Provide onboarding support for all incoming Practice Managers for new Houston & New Mexico Oak Street Health centers.

• Manage multiple locations for Houston area Oak Street Health centers.

• Lead monthly practice manager cohort meetings for all TX-2 centers (6 locations)

• Partner with Regional Quality Nurse for clinical device management and strict adherence to lab protocols & other center safety guidelines.

• Responsible for coordination and management of vaccine administration/inventory through ordering, team training, patient scheduling, and tracking within the Immtrac: Texas Immunization software system.

• Supervise, coach, and mentor a multi-disciplinary healthcare team of 20+.

• Lead the execution of center/clinic operational initiatives.

• Resolve patient concerns in the moment to ensure patients receive an unmatched experience.

• Ensure scheduling and billing processes are executed efficiently.

• Partner with facilities management to ensure strict adherence to center cleanliness, security, and safety guidelines.

• Serve as an ambassador in the local community to build relationships with other healthcare providers, community organizations, and marketing groups.

• Collaborate with the Outreach Sales team, Senior Medical director, and Population Health director to address gaps in growth and company quality metrics for the center.

• Collaborate with regional leadership for center initiatives to promote growth for Annual Enrollment Period of Medicare eligible recipients

Practice Manager, Detroit, MI (12/2019 – 03/2021)

• Coordinated the training and center roll-out of COVID-19 vaccine administration “Vaccine Clinics” for patients and team members.

• Supervised, coached, and mentored a multi-disciplinary healthcare team of 20+.

• Led the execution of center/clinic operational initiatives.

• Resolved patient concerns in the moment to ensure patients were delighted in the care they received.

• Ensured scheduling and billing processes were executed efficiently.

• Partner with facilities management to ensure strict adherence to center cleanliness, security, and safety guidelines.

• Serve as an ambassador in the local community to build relationships with other healthcare providers, community organizations, and marketing groups.

• Collaborate with the Outreach Sales team, Senior Medical director, and Population Health director to address gaps in growth and company quality metrics for the center.

• Collaborate with regional leadership for center initiatives to promote growth for Annual Enrollment Period of Medicare eligible recipients

Community Relations Manager (06/2018 – 11/2019)

• Network and build relationships with community leaders and stakeholders that have access to the patient population of older adults on Medicare.

• Communicate with area leaders to create events and opportunities for Outreach Executives to present Oak Street Health to the community and bring eligible prospective patients into the centers. LeiLani Vance

8203 Lemongrass • Baytown, TX 77521 • **********@*****.*** • 313-***-****

• Establish relationships at various levels of city government to create partnership opportunities for marketing to seniors and Medicare eligible prospects.

• Heavy prospecting to service coordinators at senior living facilities, religious groups, social service organizations, food pantries, and other community resource centers.

• Coordinate all details of events with Oak Street Health employees to ensure catering, materials, scheduling are all in sync.

• Provide scheduling, guidance, and team management for 4-5 outreach executives for weekly event opportunities. Starfish Family Services 2017 - 2018

Program Manager – Family Services

• Led team of family support coordinators providing case management, support, and crisis intervention to families and children.

• Engaged Head Start families in identifying their needs, developing goals, and providing referrals and follow-up as needed.

• Advocated for children and families by assisting in the identification and management of support services.

• Implemented activities to educate parents/guardians on nutrition, health, dental, mental health, adult education services and other community resources.

Third Judicial Circuit of Michigan, Detroit, MI 2014 – 2016 Office Manager/Project Manager

• Oversaw general office operation including supervising, mentoring, and training/coaching of staff.

• Responsible for processing expense reports, preparing/reviewing current and potential vendor contracts.

• Managed budget reports, deposits, and reconciliations for Wayne County Friend of the Court.

• Provided HR support, coordinated departmental meetings, domestic and international travel, office events

• Coordinate meetings, office supply management, produce reports, compose correspondence ad contract development.

• Developed and maintained website content, departmental brochures and consumer materials.

• Provided research, spreadsheet development, data entry, and restitution payment monitoring for Court Collections unit.

• Processed billing and payments for Child Support Division and Juvenile Court. University of Michigan, Ann Arbor, MI 2010 – 2013

Financial Aid Representative II

• Coordinated local and regional financial aid events for prospective university students and their families.

• Collaborated with other university admissions departments (Engineering, Kinesiology, Literature Science & Arts) for internal/external recruitment/information events.

• Counseled and advised current & prospective students and families regarding college academic and financial preparation.

• Lectured nationally for Admissions and Financial Aid events and represented the University of Michigan Office of Financial Aid at local and national conferences, college fairs, and seminars.

• Packaged, monitored, and updated student financial aid packages for university students. EDUCATION University of Michigan, Ann Arbor, MI

Bachelor of Science: Sociology

Madonna University, Livonia, MI

Bachelor of Science: Paralegal Studies

University of Michigan-Dearborn, Dearborn, MI

Master of Public Administration: Non-profit leadership & Governance ADDITIONAL Technical: G-Suite, MS Office (Excel, Word, PowerPoint, Outlook, Publisher), Microsoft Teams, WebEx, Westlaw, LexisNexis, Salesforce, Canopy, Greenway EMR, Tableau.

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