Store Manager Customer Support

MOHAMED KASIM M A

E-Mail ID : ************@*****.***

Mobile : +91-978*******

A result oriented professional with over 11 years of experience in Retail-Sales. Effective communicator with excellent planning, organizational and problem solving skills.

Possess a focused; improve the sales with excellent relationship management skills.

Team leader with the ability to recruit, train and mentor the team members. April 2021 - Royaloak Info com Pvt Ltd as Store Manager Dec 2017 - Jan 2021 - Mi Home (XIAOMI) Store Manager Sep 2014 - Dec 2017 - Reliance-JIO infocomm limited as Retail Store Manager.

Apr 2012 - Aug 2014 - Sangeetha mobiles as Store Manager. Oct 2010 - Mar 2012 - AIRCEL cellular limited as Customer Support Executive.

Aug2008-Sep 2010 -HTMT global solutions as Customer Relationship Officer

Store Management

Staff-Briefing

Stock Reconciliation

Team-Work

Team Motivation

Mailing reports and data on daily basis

Billings

Customer Handling Accounts, Inventory Management

Customer Complaint handling

CAREER SUMMARY

WORK EXPERIENCE

SKILLS

Good Team-player

Good in Team Motivation

Sales and Retailing.

Handling complete retail store operations and store sales and customer Services. Gathering customer feedback and acting on it and reporting to Head Office on weekly basis.

Ensuring zero complaint position on Daily Basis.

Managing sales team of 8 people and monitoring their performance relating to Sales and targets.

Responsible for Profit & Loss of the Store.

Responsible for Internal Audit of Stock Movement.

Responsible for recruiting, mentoring & training front line Sales Officers. Preparation of Documents like Stock Registers, PettyCash Registers, Cashbook, Debit Vouchers, Delivery Orders, GRN, Stock inward and outward. Staff attendance regularizations and grooming standards. Self - Initiated and Enrolled 2500 Customers for our company in one single month and have been awarded by Reliance-jio-infocomm-limited on Jan-2017. 2005-2008: Diploma inMechanical Engineering.

Date of Birth: 11thMay 1989.

Languages Known: English and Tamil.

Address: No 45, Vijayalakshmi street lakshmi nagar Mudichur, Chennai – 88. I hereby declare that the information furnished above is true to the best of my knowledge. Date: Mohamed Kasim. M A

PERSONAL QUALITIES

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ACADEMIA

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