Information Technology System Analyst

SARAH E. CUMMINGS

Email: ********@*****.***

Phone: 619-***-****

* ****

QUALIFICATIONS PROFILE

Multifaceted, analytical, and performance-focused professional, equipped with wide-ranging experience including IT consulting, project management, administrative functions, and customer service. Highly skilled at developing and executing innovative IT solutions as well as improving existing systems with new features to optimize business productivity and efficiency. Known for strong work ethic and the ability to collaborate with diverse individuals or groups, build strong relationships, and manage multiple responsibilities within deadline. Excellent communicator, capable of conveying complex technical issues and ensuring timely resolution of problems. Assisting with Wireless connectivity and mobile application support. VOIP and WiFi Support.

AREAS OF EXPERTISE

• Staff Training

• System and

Application

Troubleshooting,

Maintenance, and

Upgrade

• Software Testing

• Document

Management

• Technical Support

• Performance

Optimization

• Network

Monitoring

• Mobile Devices

• Project Management

• MS Office

TECHNICAL SKILLS

• Linux System Administration

• AWS Cloud Solutions

• Windows Server Administration 2016, 2019, 2022

• Network Configuration and Security

• VMware

• Active Directory

• Windows 10 & 11

• Remote Desktop

• Mobile Devices Management

• VMS System Administration

• AS/400 System Administration

RELEVANT EXPERIENCE

COUNTY OF SAN DIEGO ASSESSOR, RECORDER AND COUNTY CLERK (ARCC) OFFICE, SAN DIEGO, CA IT Consultant Systems Analyst Contractor Technical Support 2007–Oct 2021

• Provide strategic management to multiple projects across four branch offices, from office remodeling, new system installations or upgrades, and equipment refresh, which entail initiative-taking collaboration with the following:

• Work with third-party vendors to ensure timely completion of projects.

• Third-party vendors and customers to drive seamless project deployment.

• Users and customers to review and translate system and user requirements into functional system design specifications; and

SARAH E. CUMMINGS

Email: ********@*****.***

Phone: 619-***-****

2 Page

• Vendor and various department managers regarding the execution of new applications and hardware

• Apply technical skills in facilitating testing throughout project phases; configuring, installing, troubleshooting, and repairing peripherals at workstations; and maintaining hardware and software on PCs, printers, scanners, and cash drawers, POS equipment and mobile devices

• Guarantee proper maintenance and smooth operations of stations for new user

• Analyze complex and technical information on computers and network systems

• Define new opportunities for business process and system improvements

• Take charge of maintaining IBM's AS/400 systems for the County of San Diego (CoSD) account which include, update of applications, documentation of procedures, and automation of manual jobs, create, manage user accounts and security groups

• Develop work schedules for third-party vendors to avoid delays on customer’s needs and/or employee work

• Demonstrate proven efficiency in coordinating technical information to multiple users

• Perform testing on new modules to ensure compatibility with other applications on the desktop and other attached devices including label printers, scanners, and cash drawers

• Utilize various programs and software in fulfilling various key tasks such as the following:

• MS Access database administration, management, and support

• Hold responsibility in administering monthly updates of Access database programs and conducting various queries using the program to ensure the accuracy of reports

• Setup new users and train with the applications and equipment needed and ensure that they had the proper access to network resources.

• Remote and on-site support for hardware and software issues.

• Setup users to work remotely and train them in the procedure Earlier Position Held:

System Administrator, Computer Specialist I, II, and III, Legal Procedures Clerk OTHER EXPERIENCE

XL SECURITY AND STAFFING, EL CAJON, CA

Security Guard Field Supervisor 2003–2016

EDUCATION

Coursework in Computer Information Science and Business (62.5 Units) San Diego Community College District, San Diego, CA CERTIFICATIONS

AWS Cloud Solutions Certificate Program

San Diego Community College District, San Diego, CA SARAH E. CUMMINGS

Email: ********@*****.***

Phone: 619-***-****

3 Page

Linux Server Administration Certificate Program

San Diego Community College District, San Diego, CA Telecommunications Technology Certificate Program

Associated Technical College, San Diego, CA

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