Service Representative Lab Technician
Resume:
Jasmine Jackson
Customer Service Representative
Converse, TX 78109
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Costumer Service Representative
Alorica Calling Center - Beaumont, TX
November 2018 to February 2020
• Receive inbound calls from customers to interact with them and identify their needs or issues
• Provide telecommunication solutions and recommendations to customers via telephone calls
• Follow set communication guidelines in addressing the needs and problems faced by customers
• Build positive work relationship with customers to enhance the image and public perception of a company
• Place outbound calls to customers to promote new products and services
• Oversee the timely management of outgoing and incoming calls
• Ensure call records are properly stored and organized in a call center database
• Maintain a courteous and friendly disposition when interacting with customers irrespective of their temperament
• Ensure daily shift call quotas and set targets are achieved
• Conduct research to identify solutions and answers to difficult client issues
• Follow set procedures to ensure equipment and devices are operational
• Provide periodic reports to company management on work activities
• Oversee the processing and implementation of orders, applications and forms submitted by customers
• Monitor trends in customer calls and alerts management in event of any suspicious activity
• Upsell products and services to customers when providing telecommunication solutions
• Sit at a workstation for long hours to interact with customers using a computer and a headset. Lab Technician
A.Schulman
August 2018 to April 2019
Gathered samples to be tested before shipping out to customers, used various types of machinery,lab equipment and complex computer programs to perform test General Laborer/Helper
ICO Polymers - Orange, TX
May 2016 to February 2019
Loading and unloading products,packing the different tools and bringing them to the correct areas as needed. And also maintaining a clean work environment. Participated in safety and quality based improvement courses.
Laborer
Harvey clean up crew - Orange, TX
October 2016 to February 2017
Cleaning,loading and delivering materials,using a variety of materials such as lifts,power drills grinders, saws, pressure washers & water spraying equipment Education
High school or equivalent
High school or equivalent
Skills
• Lab Technician (8 years)
• Lab Tech
• CPR
• retail sales
• training
• chemistry
• Documentation (4 years)
• Organizational Skills (4 years)
• Typing (4 years)
• Microsoft Word (4 years)
• Communication Skills, Sales Skills, and Telemarketing skills (8 years) Certifications and Licenses
Drivers License
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