Customer Care Representative
Resume:
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Connie McMellon
Monroe, La.70203
318-***-**** cell
*********@*********.***
Summary of Skills
. Experienced and enthusiastic customer care professional
. Strong decision making and analytical skills
. Computer literate with excellent typing skills
. Possesses telephonic etiquettes
. Skilled in managing and handling financial documents
. Experienced in opening and closing accounts
. Excellent attention to details and fine numerical abilities
. Exceptional knowledge of bank transactions and banking products
. Strong organizational skills in organizing and maintaining all loan information
. Experienced and enthusiastic customer care professional
. Strong decision making and analytical skills
. Computer literate with excellent typing skills
. Possesses telephonic etiquettes
. Skilled in managing and handling financial documents
. Experienced in opening and closing accounts
. Excellent attention to details and fine numerical abilities
. Exceptional knowledge of bank transactions and banking products
. Strong organizational skills in organizing and maintaining all loan information
Work Experiences:
Customer Care Representative (Top Performer)
Wingspan Portfolio Advisors
October 2013 – April 2015
. Provide excellent service to customers
. Handle customers’ queries, complaints, and requests regarding mortgages
. Handle all calls relating to mortgages (including payoffs, payments, and escrow information)
Customer Care Representative
Chase Home Finance
March 2010 - October 2013
Handled all calls relating to mortgages
Liaise with the sales teams and other departments to resolve issues
Coordinated with the accounts department to solve billing issues
Connie McMellon
181 Old Burney Road
Monroe, La. 71203
*********@*********.***
Commercial Loan Assistant
Regions Bank
December 2000 - November 2009
. Worked closely with loan officer in servicing client files
. Corresponded with applicant to gather required financial information for the loan approval
process.
. Reviewed closing documents prior to loan funding to ensure any pending items were addressed
. Monitored loan portfolio for any past due accounts and took corrective action as needed
. Processed loan payments and provide payoff information to customers and organizations
. Monitored NSF checks daily
. Processed wire transfers
Laser Pro
Regions Bank
October 1998 – December 2000
.Processed all loan papers for 4 branches
. Prepared correct documents that corresponded to loan
. Reviewed all loan documents for errors
Customer Service Department
Regions Bank
August 1987 – October 1998
.Handled customers’ complaints personally and over the phone
. Assisted customers with opening new accounts and safe deposit boxes
. Maintained records of teller balances and differences accurately
. Monitored everyday work of various customer service representatives
. Processed payments and withdrawals on IRA accounts
Education:
High School
References On Request
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