Service Representative Marketing
Resume:
Home: **** ****** **** **
Westlake, OH *****
Telephone: (h) 440-***-****
(c) 804-***-****
Email: **********@*****.***
Charles S. Douglas
Objective
Challenging leadership role in an aggressive customer-focused organization striving for operational and technical excellence
Experience
2013-6/2020 Lubrizol Advanced Materials
Technical Market Manager
Accountable for growth in the North American market for the Additives and Surface Modifiers platforms in the coatings and printing inks market consistently achieving a 5% increase in top line growth during tenure; consistently meeting or exceeding KPI’s
Led North American team in furthering Lubrizol additives and surface modifiers products in the Ultraviolet (UV) sphere
Customer facing role providing voice of the customer intelligence to the internal technical and market organization
Responsible to Sales Channel Partners achieving sales growth targets
Company representative to professional organizations within the coatings and printing inks market, e.g., NAPIM, Society of Coating Technology, ACS, Southern Society of Coating Technology, etc.
Proficient in the use of the ERP system SAP S4/HANA
Proficient in the use of Microsoft Dynamics 365
2008-2013 Evonik Industries Hopewell, VA
Senior Technical Service Representative
Provided customer related technical support for the NAFTA region inks and coatings
Specialist in silicone additives and resin technology
Company representative to various industry groups
Author of articles in ultraviolet, waterborne, and silicone resin technologies
5S Coordinator
Business Development Leader- Inkjet market
2004-2008 Avery Dennison Corporation Mt. Prospect, IL
Technical Marketing Representative
Responsible for worldwide customer related technical service for traffic market systems using pressure sensitive adhesives and bead / prismatic road markers
Represented voice of customer to development team for the company’s line of beaded and micro-prismatic retro-reflective sheeting and markers
Technical resource for Avery’s line of digital and screen print media sold into the transportation arena focusing on local, and state DOT ‘s
Ink and vinyl resin specialist
Six Sigma Green Belt
2003-2004 Wolstenholme International, Inc West Chicago, IL
Technical Service Manager
Responsible for all North American technical issues related to company’s fluid inks
Development of new ink systems for plastics market; special effects with metallic pigments
1996-2003 PolyOne Corporation Kennesaw, GA
Group Leader, R&D
Led technical team that developed novel colorants for automated dispensing machine; increased sales of color system $3MM
Reduced cost of goods by 50% using correct dispersing techniques for pigments
Group leader in consolidation effort of pigment technology company wide
Provided technical acumen for the company to achieve properly dispersed pigment and resin systems
Trained technical and sales staff on attributes of correctly dispersed systems
Versed in statistical design techniques- Taguchi Methodology
Versed in SAP business platform
1994-1996 Mead Ink Anniston, AL
Manager, R&D
Directed the technical efforts of this business unit of Mead Packaging
Focused on developing waterborne technology for roll/rod/blade application end uses
Successfully drove technical effort to gain ISO 9001 certification
Established directions for potential new markets
1987-1994 Sequa Chemicals, Inc Chester, SC
Commercial Development Specialist
Performed marketing function- determine direction of customers emphasis with styrene acrylic emulsion technology
Directed the R&D chemist in product development
Directed the application chemist in determining a fit for designed products
Instrumental in increasing sales of styrene acrylates from 1.0MM lbs./yr. to an excess of 15.0MM lbs. per year
Education
BS, Chemistry; Fayetteville State University- Fayetteville, NC
Over150 professional enrichment and management courses
Impax training
Team leadership training
Fluent in presentation design using Power Point and Freelance Graphics software packages
Six Sigma Green Belt certified
ISO9001:RC14001 Lead Auditor certified
References
Furnished on request
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