General Manager Training
Resume:
Tracy Wade
Multi-unit, experienced, high volume General Manager
Lawrenceville, GA 30043
************@*****.***
World Market, Birmingham, AL — General Manager
November 2008 - March 2011
Leading muti-marketplace (hardlines/ softlines/wine/grocery/furniture) Responsible for the training and managing 30 employees, 4 Department Heads, 3 Supervisors (per location)
As a team, we improved or increased every statistical to become a top performing store in the state or district or city
Developed cross merchandising displays between departments Increased sales per square foot, and unit per customer and volume World Market, Hoover, AL — General Manager
March 2011 - May 2015
For cross training, the GM from Hoover and I switched stores. Responsibilities remained, but the leader of the team changed. Experienced a completely di erent type of customer and tra c. Shifted and retrained a failing, experienced team. Developed 2 managers to become General Managers from sales associates Beat all store averages. Beat sister store . Beat my own numbers. Creating the best city partnership and improving customer relations at both locations by ensuring customers received the same level of service of each location.
World Market, SouthEast Market Training Manager
January 2009 - May 2015
Responsible for the training and development of district department managers and supervisors.
Kept sta development and growth on the forefront of the district's mind. Followed up with GMs to ensure trainees were reaching their goals. Developed a new General Manager Training Calendar program for the company.
Maintaining the successful market at home.
Developed a gift basket program to increase Christmas sales. Made a training video of “how to”.
SKILLS
Sales/Customer focus
P&L recovery contribution
Training Development
Understands complex metric
leverage
Customer Loyalty Market
Analyst
Growing Succession Planning
AWARDS
Countless monthly awards
Best Store turnaround
metricly
Best Annual Rewards for
performance
Highest $/sqft
Store with a low employee
turnover
Best percentage reduction in
shrink.
Cleaninest store
Increased store profitability
several years
EDUCATION
Gainesville College- Gainesville GA — incomplete
1999 - 2001
Merits List
Dean's List
Honor Society
National Association of Sociologist award recipient North Georgia College, Gainesville GA— Associates if the Arts 2016 - 2016
PROJECTS
Licensed Real Estate Agent
Keller Williams
March 2021
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