Computer Operator Entry Assistant

AMARH BRIGHT

SUMMARY

Strongly focused, with the ability to complete tasks accurately in a

fast-paced environment with conflicting deadlines. Dedicated and customer-focused in INFORMATION TECHNOLOGY with a successful background in leading highly performing teams to meet or exceed objectives. A tactical and inspiring team builder, with experience in training, team development and delivering excellence Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. EXPERIENCE

CUSTOMER SERVICES, 06/2019 - 01/2020

MERIDIAN PORTS SERVICES PREGATE - TEMA, GHANA

(THIRD PARTY EMPLOYEE)

MPS. TEMA PORTS

Summary of Duties

Assisted customer on Ghana Community Network (GC-NET) by using the electronic data interchange system for clearance of goods administrated by the Ghana Revenue Authority, Customs Division.

Assisted customers to book car truck appointments for container discharging

Promoted and Advert on the, online transaction of MPS port charges.

Assisted Client and customers on how to raised MPS invoice online

Marketing the new invented Services of MPS to its customers and the general public.

Assisted in processing of ports driver and car licenses registration

Worked out on vessel performance, information and productivity

Resolved shipping methods for materials according to procedures, routes, and rates.

CONTACT

Address: TEMA, Ghana +233

Phone: 024*******

Email: ***********@*****.***

SKILLS

Computer skills

Data analytics

Software Management

Data warehousing and analytics

Technical support

Hardware installation

Microsoft Office expertise

Graphic and Media Design

Adobe Creative Suite

CUSTOMER SERVICE OFFICER, 04/2019 - 05/2019

GUARANTY TRUST BANK - TEMA, GHANA

GT BANK TEMA MAIN BRANCH, TEMA

Summary of Duties

Assisted customer with the processing of transactions, such as deposits, withdraws, or payments, resolving complaints on accounts.

Tracked records, reporting and storing information related to transactions

Packaged cash and rolling coins to be stored in the drawers or the bank vault.

Used software to track bank information and generate reports.

Produced reports detailing financial status of commercial real estate, financial statements of borrowers, leases, and market research.

Using Software, documented all information from

customer/client calls and onsite service calls.

Installed, tested, and serviced all alarm systems in order to guarantee the correct functioning.

Collected, tracked and organized data to evaluate current business and market trends.

Assessed data and issues and directed concerns to business unit leadership.

Maintained security and data integrity of databases. BRAND DEVELOPMENT & DATA MANAGEMENT, 09/2016 - 09/2018 GHANA PORTS, HARBOURS AUTHORITY - TEMA, GHANA

(NATIONAL SERVICE PERSONEL)

GPHA, TEMA

Summary of Duties

Branding the identification of the institutions within and outside the Ports and data management of printing department.(GPHA) Main Responsibilities:

Ensured that stored procedures have appropriate back-ups and conducted technical review Completed data mining and electronic documentation reviews.

Evaluated and developed software solutions for the users need.

Possess a wide range of abilities that combine innovative art and design principles. Furthermore, my expert knowledge of Adobe Creative Suite, HTML, iOS\Android, Microsoft and CSS allows me to play a crucial role in the implementation of design initiatives in the GPHA.

Provided technical assistance and resource on a regular basis

Implemented the intranet program to speed up the company's operations.

Provided IT support services, troubleshooting and system operation.

Informed senior leadership of product development issues discovered via technical support calls with customers.

Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.

Maintained company website and updated with newly designed products and corporate announcements.

IT SUPPORT SPECIALIST (INTERNSHIP), 06/2015 - 08/2015 FASTEENS PRESS - TEMA, GH

FASTEENS PRESS, TEMA

Summary of Duties

Monitored IT use to maintain compliance with established processes, policies and guidelines.

Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.

Tackled troubleshooting and problem resolution to support end- user technical issues.

Removed and replaced old hardware during routine upgrades and system repairs.

Identified problems in peripherals such as printers, scanners and networking hardware, applying required fixes or escalating issues.

Updated software versions with patches and new installations to close security loopholes and protect users.

Created innovative design packages to elevate, differentiate and drive on-brand initiatives and increase sales by 50%.

Determined marketing and design vision with clients for all types of graphic design projects.

Tested work to check functionality, identify bugs and correct issues.

Set up SQL queries and other database management responsibilities.

TEXTILE DESIGNER (INTERNSHIP), 07/2014 - 08/2014

GHANA TEXTILE PRINTING, GTP - TEMA, GHANA

GTP, TEMA

Summary of Duties

Prepared and delivered artwork files and color standards to overseas offices and factories for sample development and production.

Executed original print and pattern designs for clients from conceptualization to finished product.

Initiated process of adjusting designs in consultation with suppliers to reduce production costs while maintaining hallmark quality standards.

Determined styles, size and arrangement of illustrations and graphics.

Contributed ideas during strategic and conceptual brainstorming sessions.

Submitted rough drafts to clients and management to gain approval.

DESIGN ENGINEER (INTERNSHIP), 06/2014 - 08/2014

SIXTUS TEMA - TEMA, GH

SIXTUS DESIGN CONSULTANT

Summary of Duties

Sketched outline designs and used CAD programs to create detailed designs and specifications.

Incorporated aesthetic design principles to support creation of visually appealing products and parts.

Collaborated with sales and project management personnel to develop product concepts.

Troubleshot, diagnosed and repaired engineering equipment.

Designed client page layouts with Adobe InDesign and Adobe Illustrator.

Applied various skills to evaluate, design, implement and optimize databases and database applications.

Developed, designed and optimized data structures for analysis.

Developed custom web application interfaces with HTML and CSS to meet client requirements.

COMPUTER SYSTEM ENGINEER, 01/2011 - 01/2012

GENTLE COMPUTER SCHOOL - TEMA, GHANA

GENTLE COMPUTER SCHOOL, TEMA

Summary of Duties

Wrote technical documentation for use in training manuals and support materials.

Identified departmental needs and suggested technical direction enhancements.

Supported design and analysis of proposed systems, offering input on suggested performance metrics and more.

Achieved client vision and objectives through effective strategy development and execution in coordination with management teams.

Resolved wireless connection issues through wireless coverage,

[LAN] and [CAN] testing.

Updated and reconfigured existing and new computers with current software and operating systems.

Facilitated computer lab sessions, supervising such tasks as penetration testing, coding and script creation.

Planned and led lessons on basic computer skills, keyboard techniques and internet use.

Conducted student assessments to measure progress and growth.

Set up and maintained classroom computers and equipment.

Provided instruction on professional technology use and web etiquette.

Supported teachers specializing in other subjects with technology integration in classroom.

DATA ENTRY ASSISTANT, 01/2009 - 01/2010

NATIONAL LOTTERY AUTHORITY - TEMA, GHANA

NLA, TEMA DISTRICT

Summary of Duties

Mechanized Lottery Operating System Managements

Identified, corrected and reported data entry errors.

Compiled data from source documents prior to data entry.

Maintained quality levels above prescribed minimums to support team productivity.

Reviewed database entries to verify regulatory compliance. EDUCATION AND TRAINING

Bachelor of Science, INFORMATION TECHNOLOGY, 09/2021 KWAME NKRUMAH UNIVERSITY OF SCIENCE & TECHNOLOGY - KUMASI, GHANA

HIGHER NATIONAL DIPLOMA (HND), COMMUNICATION DESIGN

(GRAPHIC DESIGN), 12/2016

TAKORADI TECHNICAL UNIVERSITY - TAKORADI, GHANA

Associate of Science, COMPUTER NETWORK & OPERATING SYSTEMS, 09/2012

GENTLE COMPUTER SCHOOL - TEMA, GHANA

High School Diploma, 07/2009

OLAMS SNIOR HIGH SCHOOL - TEMA, GHANA

CERTIFICATIONS

BACHELOR OF SCIENCE INFOMATION TECHNOLOGY KWAME

NKRUMAH OF SCIENCE & TECHNOLOGY - 2021

HIGH NATIONAL DIPLOMA IN COMMUNICATION DESIGN TAKORADI TECHNICAL UNIVERSITY - 2016

PROFESSIONAL CERTIFICATE SYSTEM ENGINEERING GENTLE COMPUTER SCHOOL 2012

WASCE, OUR LADY OF MERCY SENOIR HIGH (OLAMS) 2009 REFERENCES

NANA OSEI BONSU (GPHA PRINTING DEPARTMENT MANAGER) - (+233) 020******* / 057*******

MR. NDURU (TTU LECTURER) - (+233) 024*******

MR CHARLES (MPS CUSTOMER SERVICE SUPERVISOR) - (+233) 050*******

MADAM CORNELIA (GT BANK BRANCH MANAGER) - (+233) 024******* MR. SIXTUS (SIXTUS CONSULTANT CEO) - (+233) 024******* / 026*******

DR. TWUM (KNUST COMPUTER SCIENCE HOD) - (+233) 024******* INTERESTS

Writing.

Volunteering.

Blogging.

Social media marketing.

Sports.

ADDITIONAL INFORMATION

Training or continuing education

Testimonials from clients and employees

Job performance reviews

Charity or volunteer work

LANGUAGES

English: First Language

GA: C2

Proficient

TWI: C2

Proficient

ACTIVITIES AND HONORS

NASPA HONOR of participation (2017)

GUSA, HONOR of participation (2018)

KNUST, Member of Computer Science Association

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