Customer Service Clerk
Resume:
SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND
ASHLEY
HARTFIELD
***************@*****.***
Lufkin, TX 75904
Determined professional with strengths in handling the public and customerservice. Considered team-driven and willing to take on multiple tasks with pleasure. Dynamic Clerk known for commitment to balancing productivity and client satisfaction. Dedicated to quickly attending to client issues to drive loyalty.
• Schedule and calendar management
• Peer relationships
• Handling payments
• Driver communications
• Professional and mature
• Customer service
CLERK 10/2018 to 02/2020
Tobacco Barn - Lufkin, TX
Supported office clerical functions using word processing and other software, email and office machines.
•
• Assisted with payment processing and investigating variances in cash amounts. Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
•
Processed all sales transactions accurately and promptly to prevent long customer wait times.
•
Delivered high-quality customer service through deep commitment to knowledge and performance.
•
HAIRSTYLIST 07/2010 to 04/2017
Tangled n Teased - Lufkin, TX
Created repeat business by developing long-term relationships with regular customers to increase client base by 30%.
•
• Monitored client satisfaction to maintain 80% positive ratings. Completed manual and computerized scheduling, bookkeeping and inventory management procedures.
•
Completed continuing education and training to stay up to date with new trends and techniques.
•
Recommended products to customers to meet current needs or resolve specific concerns.
•
Drove retail sales through salon product and service promotion, making specific client recommendations.
•
• Cut and styled natural, artificial, colored or textured hair.
• Examined hair texture and condition to determine appropriate treatment.
• Sanitized workstations and salon equipment to reduce chance of infection.
• Mentored new staff to enhance salon development and increase productivity. Employed variety of hairstyle techniques, including curling and straightening for ethnic hair types.
•
• Kept work area clean and neat to stay productive. Customized styles, services and products to suit client-specific needs and maintain high levels of customer satisfaction.
•
• Pre-booked appointments to guarantee repeat business. Designed and recommended home hair care regimens and treatments for individual customer needs.
•
Central I.S.D - Pollok, TX
TRAINING High School Diploma
05/1999
Academy of Hair Design - Lufkin, TX
Cosmetology License
03/2005
Contact this candidate