Resume

Computer Technician Graphic Designer

Location:

Accra, Greater Accra, Ghana

Posted:

April 25, 2022

Contact this candidate

Resume:

Curriculum Vitae

Bio-data

Name Mr. Jonas Cudjoe Ditsa

Date of Birth 9th July, 1988

Nationality Ghanaian

Email adqvuu@r.postjobfree.com

Languages English: Native Speaker

French: Rudimentary

Mobile +233 (0-243-***-*** / +233 (0-500-***-*** Education

Diploma / Degree Institution Year

Bachelor of Science in Information Technology with Honours Accra Institute of Technology (AiT)

– (Open University Malaysia)

January, 2018 to

December, 2019

Higher National Diploma in Computer Network Management Koforidua Technical University August, 2010 to June, 2013

ABCE in Information Technology Datalink University College September, 2008 to October, 2009

Professional Qualification

Title Regulated Body Year

Certified Information Systems Auditor - CISA Crux Institute On hold Professional Experience

Company Name Responsibility Year

Youth Opportunity & Transformation in

Africa – (YOTA)

IT Specialist - Contract

Using Salesforce.org to develop a database system: PMIS – Participant Management Information

System.

Organisation-wide IT backstopping

Provide first-line support to end users for PC,

server or mainframe applications, and hardware

through troubleshooting

Prepare PCs for deployment and provide education and/or training; perform software installations on company computers and configure applications as

specified

Train and support users in online communication

services and client hardware and software

operating environments

Interact with networking services, software

systems, and applications as appropriate for

problem resolution; resolve operating difficulties and recommend system modifications to improve

performance; assist in the evaluation of business

problems, evaluate and recommend vendor

packages, and implement required software

Ensure effective maintenance of day-to-day system operations, e.g. system files management, account

maintenance, archiving, backup and recovery, and

hardware maintenance

May, 2020 to

April, 2021

Conduct system/network monitoring for

performance, security controls, capacity planning

and disaster recovery

Perform hardware diagnostics for the

organisation’s computers; advise the organisation

on hardware and software requirements; maintain

partnerships with manufacturers and vendors;

serve as the contact to IT vendors and service

providers for planning and problem resolution

Analyse and evaluate present or proposed

business procedures or problems to define data

processing needs; support organisation-wide

efforts to utilise CRM to improve constituent

engagement.

Access Bank Ghana (Plc)

IT Infrastructure and Service Desk Support

Performed planning and management of Global

Service Desk Application

Hardware and Software Support bank wide to

implement IT solutions, manage solution delivery

projects/programs and their quality

Worked closely with IT team members and

supervisors to improve troubleshooting skills and

situation analysis.

Assisted users with implementing new software

and network infrastructure to ease transition to

new technology assets and planned operations.

Data Center Management

Performed troubleshooting, repair, and

maintenance of computer systems, hardware,

peripherals, and telephony. Analyzed system

requirements to efficiently isolate and resolve a

wide array of technical issues.

Participated in large-scale upgrades and

installations. Partner with senior leadership to

guide short and long-range technology planning.

Plan, coordinate, and execute hardware and

software upgrades. Serve as vital resource for Help Desk staff, overseeing daily support operations and helping on complex trouble tickets.

Cultivate and maintain relationships with IT

vendors.

Perform quarterly maintenance of workstations,

upgrading from Windows7 to Windows10

operating system and setting up office365 on each

machine with over 200 staff both onsite and offsite offices and 50 branches and the head office.

Spearheaded new procedures for Help Desk

documentation, enabling the development of a

comprehensive knowledge base of common issues

and solution to improve help Desk efficiency.

October, 2017

to January,

2020

Falconwing Shipping

Computer Technician

PC supply, repairs, network cable laying and

hardware support / Internet, and wireless

management.

February, 2016

to August,

2017

Incharge Global Limited

Technical Support (L2) Officer

Delivered troubleshooting solutions to

departments and console operators experiencing

difficulties with software, hardware, and network

connectivity.

February, 2016

to January,

2017

Communicated with company reps and vendors to

identify computer products that would support

and enhance departmental and company

operations.

Assisted in implementation of new hardware and

software solutions with company to improve

workflow and customer service provision.

Provided support to users learning new technology assets to support existing operations and to make

possible workflow expansion.

Vodafone Ghana

ADSL Agent (Customer Experience Centre)

Answer inquiries by clarifying desired information; researching, locating, and providing information.

Resolve problems by clarifying issues, research and explore answers and alternative solutions,

implement solutions, escalate unresolved

problems to appropriate authorities.

Clarify desired information; complete transactions and forward client’s requests. Advertise additional services by recognizing opportunities to up-sell and cross sell; explaining new features.

Keep equipment operational by following

established procedures and reporting

malfunctions.

Update job knowledge by studying new product

descriptions; participating in educational

opportunities.

Accomplish organizational mission by completing