Customer Service Executive Coordinator

Ebony Matthews

**** ******** **. **************, ** 22407

*****.****@*****.***

540-***-****

OBJECTIVE

To achieve and exceed corporate objectives with a reputable company that offers challenging responsibilities, advancement and provides an opportunity to significantly contribute to the company's mission. SKILLS

• General Front Desk Reception Skills

• High Level Customer Service Skills

• Medical Assisting Skills

• General Computer Skills- Microsoft Office Suite

• Research skills

EDUCATION

• Germanna Community College- (Nursing)

• ITT Tech College- Springfield, Virginia - (Networking System Administration (NSA))

• NOVA (Northern Virginia Community College- (RN Nursing)

• Everest College- Arlington, VA - (Medical Assistant Certificate) INTERNSHIPS/VOLUNTEER

• Alexandria City Public Schools- Human Resources Jun. 2000-Sept. 2002

• Mount Vernon Hospital- Front Desk Jan. 2015-Jun. 2015

• Evangelical Church of Jesus Christ (ECOJC)- Head of IT Department Sept. 2015-Present WORK EXPERIENCE

Carnival Cruise Line Remote

Casino sales and support Present

• Handle a high volume of inbound sales and service calls with varying degrees of complexity from casino guests.

• Serves as the primary customer service representative in processing or responding to customer concerns and/or inquiries.

• Perform this by achieving productivity standards and goals set by the department while maintaining a high level of customer service.

• Perform moderate decision-making functions as it concerns updating promotions on reservations and/or waiving penalties and fees to resolve issues and maintain guest’s goodwill.

• Must collaborate with cross-functional departments and respond in a positive and expedited manner.

• Partner with our internal departments such as PVP’s, Services, and Fun Experts, to assist casino guest bookings to maximize booking revenue.

• Actively participate in on-going feedback and coaching sessions from Quality Assurance, Coaches, as well as contribute to team meetings.

• Perform call-backs to service casino guests as requested by the executive casino host and/or our casino operations team.

Twoxls Fredericksburg, VA 22407

Aug. 2021-Present

Owner

• Owned and operated online handmade boutique

• Financial skills

• General office skills

• Design skills

• Web page development skills

• Social Media coordinator skills

• Customer Service skills

United States Postal Service (USPS) Lorton, Virginia Oct. 2018-Apr. 2019

RCA (Rural Mail Carrier)

• Delivered mail and packages

• Used scanner system

• Used organizational skills

• Used customer service skills

INOVA Fairfax Hospital Complex Fairfax, Virginia

Jun. 2015-Oct. 2016

Clinical Tech I

• Front Desk / Secretary

• Medical Assistant Duties

Nail Taxi Springfield, Virginia

Jan. 2006-Jul. 2012

Office Assistant/Tech.

• Direct Customer Service

• General Office Duties

B & T Leisure Arlington, Virginia

Jun. 2010-Nov. 2015

Executive Coordinator

• Social Media Advertising

• Customer service

• General Office Duties

• PPT Creations

CLEARANCES

• Inactive security clearance

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