MUSTAFA AHMED BADSHAH

http://www.linkedin.com/in/mustafa-badshah-523944b0

Systems Administrator and Service Desk Specialist

Scarborough, ON adqvkg@r.postjobfree.com Cell : +1-647-***-****

• Accomplished Systems Administrator / Service Desk / Network Support Specialist with 10+ years experience managing IT operations across multiple platforms.

• Ability to provide technical support in event/incident/problem management, escalation, restoration of service, effectively plan, install, configure the IT infrastructure to consistently achieve high availability /performance.

• Expertise to multitask and prioritize workload in a fast-paced environment

• Excellent team player with proven leadership abilities and capabilities

• Exceptional interpersonal, verbal and written communication and problem-solving skills

• Competent in adapting to new processes and systems efficiently and quickly Skilled to conduct research into a wide range of computing issues.

• Customer-focused performer, committed to qualify in every task from personal interaction with coworkers and users to high level of service provided to company/customer

• Willing to take on a new position at your current company or accept additional responsibilities when asked.

• Continually updated and enhance basic skills in hardware, software and network systems through my own efforts and company training. Learned the specifics of the industry.

WORK EXPERIENCE

Level 3 Systems/Network Administrator / Field Service Engineer Bluebird IT Solutions – Toronto - October 2021 Current

• Support varied Microsoft Server environments and their roles including Active Directory, DNS, DHCP, etc.

• Oversea varying VM - Ware virtualized environments, from maintaining virtual machine performance and configuration to supporting host and backend storage allowances outside of troubleshooting all areas of the virtual environment.

• Administration of Exchange environments both local and hybrid and O365 for multiple Clients on an end user level and system configuration. This includes advanced administration of filtering tools.

• Maintain Database functionality, reviewing and modifying/configuring maintenance plans, jobs and permissions. Oversee server configuration against SQL Database requirements.

• Advance network troubleshooting with varying access to firewalls, switches and UPS devices. This includes working with ISPs on troubleshooting outages.

• General client, vendor and end user communication, along with collaboration on resolving issues.

• Perform team collaboration on documenting new processes, findings on environments and shift handoff.

• Maintain Connectwise ticket queues with Automate for client asset management while overseeing Manage Workplace for site monitoring. Current in process of migrating to Solarwinds Nable RMM.

• Support and Troubleshoot wide range of different Applications (too many applications to name them down here)

• Support, configure, deploy, managed & troubleshoot Network switches/Routers/firewalls etc.

• Maintain, troubleshoot and communicate with varying backup tools and vendors, such as; Backup Exec, Barracuda, AppAssure, Veeam. Administration of sans (i.e. EMC, HP, Dell, Hitachi)

Systems Administrator / Service Desk Engineer

Medcan – Toronto - January 2019 to September 2021

Infrastructure & Network Security

• Resolve support requests and perform infrastructure maintenance. Provide support to end-users and development team as needed.

• Install, upgrade, and maintain equipment. Triage and troubleshoot software, hardware, network and remote access connectivity problems.

• Support server maintenance, patching, upgrades and hardware configuration, services and storage following best practices.

• Maintain, troubleshoot, and support network infrastructure & Network Security (firewall, switches, Wi-Fi, VPN, certificates, Anti-Virus. End-point security).

• Performs quarterly Audits for privileged and end user identities

• Perform Bi-Annual Audits for all security appliances – Firmware/Hotfixes Firewalls, WAF etc.

• Perform monthly vulnerability scans for internal and external assets.

• Perform Bi-Annual DR and BCP processes.

• Administration of Office 365, Office Exchange, VM’s Windows Server 2008, 2012R2, 2016, Azure, Active Directory, DHCP, DNS, RDP etc.

• Management and Licensing of O365 user mailboxes, shared mailboxes, distribution groups, security groups and network accounts and troubleshooting day to day user issues.

• Working on Microsoft Azure day to day administration and optimization, involved in configuring virtual machines, storage accounts, resource groups.

• Remote login to Virtual Machines to troubleshoot, monitor and deploy applications.

• Configuration of Microsoft Test Labs to migrate the virtual machines from one subscription to another subscription.

• Managing Windows servers, troubleshooting IP issues and working with different support teams.

• Schedules and perform VMware installations, patching and upgrades and maintain them in accordance with established client’s SLA and procedures

• Analyze and execute VMware performance tuning strategies. Applications & General Support (in-house Clinical and 3rd party applications)

• Application Support and Troubleshooted Accuro (QHR), TIPS, PRM, Patient Manager, Clinic Station, Uploader, Medeo (QHR) etc. Complete range of EMR, Response Manager and mobile devices (Blackberry, Androids & Apple) & much more.

• Microsoft Teams, Skype for business and lots of other applications support and maintenance example Lansweeper, Salesforce, Workday, GoToMyPC, GoToWebinar, etc.

• MFA : Microsoft Authenticator, Duo Mobile

• ServiceNow Administrator. Setup and maintain inbound actions and structure reports.

• Perform trouble shooting with all imaging informatics applications PACS (Intelliviewer, Intellibrowser, XRAY, DICOM, Mamo, Optometry Applications etc.) and hardware while engaging service providers of such systems when needed.

• Communicate with stakeholders in case of system downtimes and trigger downtime procedures.

• Facilitate user account management by handling onboarding, change and offboarding processes. Projects

• Assisted in Azure migration project

• Installing Cisco Umbrella for the remote users (Security Hardening)

• Headed installing MDM (MS Intune (endpoint Management)} on endpoint devices (Cell phones and Laptops)

• Assisted in upgrades of Network Switches and Wifi Access points.

• Assisted in Firewall upgrade project.

• Assisted in CCTV camera installation project.

• Headed OneDrive project.

• Headed Exchange hybrid on premise distribution groups and user migration to O365 exchange.

• Provides input and coordination in the planning and implementation of projects for computer operations and enterprise systems administration.

• Project to setup inventory of current and expired software including a log showing the latest versions of software running on computers under our support.

• Create easy to understand documentation for our IT systems and processes. VIOP Support

• Mitel VoIP Phone setup, troubleshooting and maintenance including (Call Center and Agent profiles).

• Call Quality Monitoring and Reporting, Managing the Queues (Hunt Groups, DID’s, PRI’s and call flows), Auto Forwards, After hours and Holiday Call configuration with Weekend configuration (Constantly changing) Network Support Specialist (level 3)

Network Repairs – Brampton - August 2017 to December 2018

• Configuring and Maintaining Hyper V Replications across WAN

• Configuring Site to Site VPN Connectivity between offices and SSL VPN for remote users through Firewalls

• Migrating Servers from SBS to 2012 R2 with the roles

• Migrating Servers from Physical to Virtual Environment with Dell Appassure

• Migrating POP3 to MS Exchange Online cloud Services with Office 365

• Configuring and Maintaining Backups - MS Backup, Symantec, Quest Rapid Recovery (Appassure), VEEM etc

• Installation and configuration of NAS devices & mobile devices (Androids & Apple)

• Producing documentation on operational, system and user procedures & guidelines

• Designing, implementing and managing Active Directory

• Responsible for disaster recovery, closing security loopholes and access levels

• Ensure adequate antivirus protection & solutions are maintained and updated

• Enabling Spam Filtering through Barracuda Cloud Services for Exchange and POP3 Servers

• Installation and configuration of 2016 Servers with AD, DC, DHCP, DNS Tier II Technical Support Analyst

Verifone Petro - Toronto, ON - June 2016 to August 2017

• Assists customers with installation, operational, Troubleshoot for Petroleum POS BASE24 - BASE 40+ products and applications. Helping and guiding end user to update and install POS system

• Diagnoses mechanical, hardware, software and systems failures using established procedures

• Establish VPN connection using Putty to connect the end user's site and troubleshoot the Network Connectivity to the Payment Network and the Verifone Network

• Modify and configure the POS Sales, fuel pumps & DCR functionality

• Providing support over the phone to clients with their shared devices and distributed systems.

• Serves as customer contact on technical and service related problems both internal and external, EMV/Chip cards, Visa and MasterCard problems

• Setting up new user's accounts and profiles and dealing with the password and system security issues.

• Tools: Amdocs (Ticketing System), xenapps, Cybera smart view, CCMS, Knowledge base, Junipers Junos OS

• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner

Desktop & Network Administrator

Eastern Catering & Operations Company - 2003 to 2016

• Proactively anticipated and resoled problems. Taking ownership and spotting potential problem areas, analyze solutions proposed resolution and ensure implementation.

• Supported the network communications & infrastructure architecture across all company locations.

• Installed, configured and supported hardware, software, LAN, WAN, including switches, routers, firewalls, network monitoring tools, backup tools. Troubleshooted wireless networks (Routers, Access points etc.)

• Successfully administered user accounts, Exchange mailboxes, and security and distribution lists.

• Installed and maintained Windows and desktop software, service packs, patches, and anti- virus updates.

• Created and maintained user accounts and security via Active Directory

• Diagnosed and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.

• Configured, deployed, maintained, troubleshooted and supported computer workstations, laptops, printers, mobile devices (Blackberry, Androids & Apple), phones

• Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.

• Ensured robust backup, restore and storage capability, scheduled installation/upgrades ensuring minimal interruptions.

• Proficient in VB6, VB.net Scripting. Handled 3 major projects (Imam Saudi University Project, ATVIM traffic violation & 1000 Communication) EDUCATION

Executive MBA in Information Technology & Project Management - Bharath University Bachelor’s in commerce - Bombay University

Post Graduate Certificate in Software Application Programming in Software Application Programming Indian Institute Of Computer Education

SKILLS

Active Directory (6 years), application software (10+ years), Exchange (6 years), Firewalls (4 years), security (10+ years), Ccna, Cisco, Office 365, Azure AD Administration, Azure VM Administration. CERTIFICATIONS AND LICENSES

CCNA - December 2016 to December 2019

VMWare Certification VCA & VCP - October 2018 to Present CCNP - December 2016 to December 2019

MCSA – 70-740 (Server2016 and HyperV) 2014

MS Azure (in progress)

O365 Admin (in progress)

ADDITIONAL INFORMATION

TECHNICAL SKILLS

Operating Systems: Workstation 7/8/10, Windows, Linux- RH, CentOS Microsoft Servers: Server 2003 / 2008 / 2012 / 2012 R2 / 2016, Cisco IOS Proficient in : MS Exchange On-Prem, Hybrid and Office 365, MS Office, Solar Winds - N-able; PC Anywhere, TeamViewer; LogMeIn; Symantec Ghost; Acronis, Active Directory.

Hardware: HP Servers ProLiant series, Dell PowerEdge Servers etc. Routing / WAN: RIP, OSPF, EIGRP, BGP route redistribution, IP Routing, HDLC, PPP, Multilink, ISDN, VoIP, QoS. Keen knowledge of subnetting, super subnetting, VPN tunneling, Switching: VLAN, VTP, STP, Ether channel, HSRP, VRRP, GLBP, LACP, RADIUS, MAC sticky. Security : ACL, NAT. Firewalls: CISCO ASA, Fortinet, SonicWall NSA & TZ series Hardware: Catalyst 2960 / 3560 / 3750 series switches, 3845 / 2811 / 2911 Series Cisco routers.

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