Customer Service Audit Associate
Resume:
Franchesca Alba Batista
**************@*****.***
EDUCATION
Iona College, Hagan School of Business (AACSB Accredited), New Rochelle, NY
Bachelor of Business Administration in Accounting May 2017
Master of Business Administration in Finance May 2018
WORK EXPERIENCE
KPMG LLP, Audit Practice New York, New York
Audit Associate September 2018 – Present
●Adhere to and comply with professional compliance requirements and quality control standards (e.g.,
independence, accurate tracking of time, completion of required training, and timely completion of engagement reviews). Hold and maintain the appropriate credentials.
●Prepare and maintain a master list for each process area, to manage client expectations and the timeline of deliverables.
●Obtain audit support timely (through continuous communication with client).
●Complete testwork and required workpapers (clear, well-structured, and effective audit documentation) in accordance with KPMG's Audit Methodology and the team’s timeline and deadlines.
●Provide exceptional client experience by being aware of industry updates, firm resources, and value-added insights applicable to each process area and sharing suggestions with the key client contacts – Identify value-add opportunities and participate in those activities.
●Enhance team culture through increased ownership, accountability, and communication.
●Be a team player – contribute to positive energy of team.
Winter Intern January 2017 – March 2017
Winter Intern January 2018 – March 2018
●Execute the day-to-day activities of audit engagements including Securities and Exchange Commission (SEC) registrants and supporting the execution of a high-quality audit.
●Maintain and apply a foundational knowledge of industry-specific accounting literature.
●Understand and apply KPMG's Audit Methodology while preparing clear, well-structured, and effective audit documentation.
●Participate in client and engagement team interactions in a professional manner, including properly conveying information gathered from the client to the engagement team.
●Identify and communicate potential issues and opportunities for audit efficiencies and process improvement to Senior Associates, Managers and Partners.
Rite Aid Pharmacy, Front End Bronx, NY
Sales Associate October 2013 – January 2018
●Entrusted to process monetary, credit card and money order transactions utilizing a point of sales system.
●Organized and stocked merchandise inventory to promote daily sales.
●Demonstrated excellent customer service to guests when answering inquiries, handling merchandise returns, and providing rainchecks for unavailable items.
Pollan, Mauner & Wess LLP White Plains, NY
Intern May 2016 – January 2017
Entered and uploaded journal entries into general ledger.
Prepared and mailed client invoices for cash collection.
Processed deposits from client invoices and updated QuickBooks accordingly.
Professionally answered telephone calls from clients and potential clients.
New World High School, Main Office Bronx, NY
Secretary’s Assistant June 2012 – August 2013
●Verified classroom keys by diligently testing each key into approximately 40 doors and transferred information to excel spreadsheet.
●Collected and recorded student’s attendance into excel spreadsheets.
●Professionally answered phones, responded to inquiries, and translated information from English to Spanish.
●Conducted supply inventory and recorded data into paper base system.
●Performed office maintenance through organizing and cleaning office furniture to maintain professional appearance.
SKILLS
Language: Bilingual in English and Spanish
Technical: Proficient in Microsoft Word, PowerPoint and Excel
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