General Manager, Assistant Manager & Customer Experience Manager
Resume:
Stephanie Rodriguez
** ***** ****, ********* ** *7603
Hondette1028@gmail
EXPERIENCE
Sales Associate Baby’s R US: Brooklyn, NY Aug 2005- May 2006
Handle customer service encounters and stock replenishing duties for a Baby’s R Us retail location
Field customer questions and complaints about products, services, and store personnel.
Perform cleaning duties for management, such as light mopping, dusting, and restroom tidying, as
well
Customer Experience Ambassador. Gabe’s Department Store: lancaster PA. May 2016- May-2018
Moved merchandise across the store to attract customers
Helped sell inventory from the warehouse to the floor
sted on interviews to pick the best employee for our store
Assisted and greeted customers with kind and helpful customer service
Worked as a cashiers and dealt with large quantities of money
Closed the store and worked in cash office.
Merchandise Manager (Assistant Manager) Gabes Department Store : Lancaster PA May2018-October 2019
DESCRIPTION: Oversee all facets of merchandising in assigned locations while working with all personnel
associated with the process.
WORKING RELATIONSHIPS: Reports to the stoure General Manager. Works closely with other store
management, supervises Department Leaders.
POSITION RESPONSIBILITIES
Develops and maintains merchandise standards
Trains and develops Department Leaders in merchandising standards
Balances and maintains merchandise levels in the stores
Conducts the operational functions of the position in a timely and proper fashion
Perform special projects in merchandising assigned by the General manager
GENERAL MANAGER Gabe’s Department Store
October 2019 -Present
: Report to the district director for Gabe’s; supervise the total store with direct supervision of the customer
experience manager, brand manager, ambassadors and asset protection partner.
« Gains business insights, develops strategies, and allocates resources to drive and deliver results through
merchandising, customer loyalty, operational excellence, and company communications
« Making strategic business decisions by creating long term and short term planning strategies to ensure
alignment with the company
« Set hiring/staffing goals needed to support business needs; sources candidates for all management position
: Monitoring payroll
SKILLS
Excellent in Microsoft Word, Detailed Oriented with the ability to multitask, excellent communication skills,
team leader with the ability to also work independently
EDUCATION
Richmond High School 2003
Medical Assistant Program
LANGUAGE SKILLS
Proficient in Spanish and English
REFERENCES
Available upon request
Contact this candidate