My objective is to gain employment in an intellectually stimulating environment that challenges me to continuously aspire for greatness in all aspects of my job. Specifically, my goal is to provide customers with the best service experience possible.
OCTOBER 2017 – PRESENT
MORTGAGE LOAN SERVICING REPRESENTATIVE, Synovus Bank
Create excel reports of accounts, payment processing for escrow customers, work closely with agents and loan officers to ensure the customer is in insurance compliance, manage incoming customer calls
MARCH 2005 – OCTOBER 2017
CREDIT ASSISTANT, wittichen supply company
Managed collections for over 1,200 accounts across 13 stores in 3 states, built relationships with customers and worked out payment resolutions for accounts in collection, successfully collected over $1,000,000 monthly.
AUGUST 1992 – JANUARY 2005
CONTRACT ADMINISTRATOR, ADP Dealer services
Data entry for field contracts selling computer platform software to car dealerships globally, managed client account from installation and saw them through to full implementation of new systems.
BACHELOR OF ARTS IN ENGLISH, Troy university
HIGH SCHOOL DIPLOMA, Huffman high school
Proficient in all Microsoft Applications
Mass data management expertise
Interpersonal communication skills
Proficient in all office machines