Customer Service Nursing Officer

Location:

Nairobi, Nairobi County, Kenya

Posted:

April 24, 2022

Contact this candidate

Resume:

CURRICULUM VITAE

PERSONAL DETAILS

Name :

Scholastica Karasi Nyakangi

NCK No. :

5870

Contact :

+254***-***-***

Email :

*******************@*****.***

Languages :

English and Swahili

Date of Birth :

December 1992

Nationality :

Kenyan

PERSONAL ATTRIBUTES

I am a learner and team player driven by passion to serve with minimal supervision in a multi-disciplinary environment and willing to serve in any hospital department while exploring all areas that my competence will allow.

CAREER OBJECTIVES

To work diligently and apply my skills in every single task assigned to me whether working as an individual or part of a team to enable growth of the hospital and increase my knowledge through exchanging ideas with my workmates. Also, to work in a competitive environment that gives me a chance to embrace peoples efforts in achieving a common goal.

EDUCATIONAL BACKGROUND

NURSING COUNCIL OF KENYA [October 2018]

Certificate of Registration to BScN File

HIGHLAND COLLEGE OF TECHNOLOGY [March 2017]

Certificate in Computer Packages

Grade: Credit

UNIVERSITY OF KABIANGA [2012 to 2016]

P.o Box 2030-20200, Kericho

Bachelor of Science in Nursing

Grade: awarded bachelor of science in nursing

ASUMBI GIRLS HIGH SCHOOL [2006 to 2010]

Private Bag, Homabay

Kenya Certificate of Secondary Education [KCSE]

Score: A (minus)

NYACHENGE PRIMARY SCHOOL [1997 to 2005]

P.o Box 782-40200, Kisii

Kenya Certificate of Primary Education [KCPE]

Score: 334(points)

WORK EXPERIENCE

April 2021 to date: St John Hospital Ltd (Githurai)

Position: Hospital matron

Responsibilities

I.Ensuring Ensure efficient and effective management of all affairs to enable better performance.

II.Assisting with the overall leadership of the nursing department with good management, leadership skills and administrative skills to avoid any arising issues.

III.Development, coordination, and execution of continuous evaluation of nursing service objectives, policies, and procedures to maintain continuity of quality nursing care.

IV.upholding of highest professional standards and excellent customer service.

V.upholding of highest professional standards and excellent customer service.

VI.Ensuring that the patients are safe in the hospital and have access to the right medical care and other hospital facilities.

VII.Offer the best insights to the management on how they can improve the quality of care in the facility.

VIII.Work closely with the hospital management to ensure the smooth running of the hospital.

IX.Formulating comprehensive nurses,clinician and other medical staff duty rosters to ensure 24hr coverage of the hospital.

X.Planning, preparing and participating in health talks, presentations and continuous medical education(CME)

XI.Preparing regular hospital departmental reports and submitting them to relevant groups

XII.Ensuring availability and maintenance of medical equipment’s in nurses and doctors rooms

XIII.Ensuring outstanding client experience.

Jan 2021 to Current: Jacaranda Health Ltd

Position: Clinical Agent

Responsibilities;

i.Making danger sign calls.

ii.Answering questions through SMS. iii. Referral of patients. iv. Report writing.

v. Any other duties as assigned by the head of department.

October 2020 to January 2021: Equity Afia(Kenol)

Position: Nursing officer in charge.

I.Supervisory role,

II.Ensure hospital sanitation,

III.Ensuring quality of care in the hospital,

IV.Administer medications and medical procedures within the hospital guidelines

V.Ensure outstanding client experience.

VI.Running MCH, Family planning and other clinics

VII.Ensuring maintenance and availability of medical equipment’s in the doctors and nursing room.

VIII.Professionally preparing and timely submitting regular nursing reports

IX.Assisting in formulation, review and implementation of relevant policies and procedures e.g. infection prevention

Oct 2019 to Feb 2020: Pumwani Maternity Hospital

Position: Nursing Officer [Contract]

Worked in the post-surgical wards. Duties included;

i.Admission of mothers after the caesarean section.

ii.Administration of postsurgical medications.

iii.Monitoring of baby and mother and ensuring their safety.

iv.Counselling on breastfeeding and wound care.

v.Surgical site care. vi. Discharge of patients.

vii. Documentation of patients records and any other tasks allocated to me.

June 2019to April 2021 : St John Hospital Ltd (Githurai)

Position: Nursing Officer [Locum]

Responsibilities;

i.Triage of patients, monitoring of vital signs

ii.Maternal and child welfare including: family planning, weight monitoring, vaccination, PMTCT, antenatal and postnatal care,

iii.Counselling of patients and family,

iv.Administration of medication,

v.Dressing, stitch removal, wound dressing, emergency responses

Oct 2018 to Aug 2019: Ladnan Hospital

Position: Nursing Officer

Roles; Attached to casualty, medical and surgical wards where duties included;

i. Bed baths, nebulization, patient turning, suctioning. ii. Administration of medication and other nursing care.

iii. Conducted appropriate patient counselling sessions to ensure that their worries were addressed and that them and their families understand the disease process and treatment journey.

May 2017 to Oct 2018: Kisii Teaching and Referral Hospital

Position: Intern Nursing Officer

One-year internship where responsibilities included;

i.Worked in all the departments in the referral hospital setup including one week in administration and one week teaching practice.

ii.Rotated in the following departments; ICU, NBU, theatre, maternity, MCH, GBV, outpatient, special clinics, CCC and chest clinics

iii.Rotated in the wards, that is; post-surgical, medical, surgical and paediatric.

iv.Gained invaluable of skills and experience in the specialized roles including diagnosis, drug administration emergency care, first aid, surgical operations, referrals, labour and delivery, postsurgical care. administration and many more.

Dec 2016 to May 2017: Romieva Nursing Home

Position: Nurse in charge

Responsibilities;

I.Diagnosis and of medication.

II.Dispensing of medication

III. Facility management and stock co

IV. Removal Family planning services.

V.Documentation and record keeping.

VI.Antenatal and postsurgical care

VII.Referral of cases for specialist care

VIII.Revenue collection

IX.Participate in the budget processand manage inventory of all equipments,linen,supplies and other hospital items

X.Motivating and empowering staff to perform to their optimum

XI.Preparing regular reports and on time

XII.Covering the hospital as required during day or night

XIII.Auditing patient care.

Jan 2012 to April 2017: Nyandoche Secondary School

Position: Volunteer Tutor

Responsibilities;

i.Conducted guidance and counselling of pupils at group sessions organized by the principal as well as individual pupil guidance on various issues affecting them.

ii.Teaching; taught the following subjects as per the school timetable and curriculum; Physic, CRE, Mathematics and English.

SKILLS

Excellent customer service

Good communication skills

Goal oriented

Team player

Excellent problem-solving skills

HOBBIES

Watching educative documentaries

Making friends

Reading

REFEREES