Call Centre Control Supervisor

Location:

Windhoek, Khomas, Namibia

Posted:

April 24, 2022

Contact this candidate

Resume:

PERSONAL QUALITIES AND ABILITIES

Honest

Self discipline

Confident

PERSONAL COMPETENCIES

Customer-service experience

Good knowledge of office management and

administration skills.

Ability to maintain sound interpersonal rela-

tions.

Ability to plan, organise and prioritise work

activities and use time efficiently.

Customer service orientation – responds

promptly to customer needs and improve

service.

Analytical, decisive and problem-solving skills.

Ability to maintain confidentiality.

Ability to act independently.

Accuracy, attention to detail and be able to

multi-task.

Ability to handle the pressure of regular dead-

lines.

Ethical conduct and high integrity.

Aptitude for learning new technologies.

Effective Team Worker

Have a good personality and can interact with

different people.

INTERESTS & HOBBIES

Traveling

Reading

LANGUAGES ABILITY

English (Fluent)

Oshiwambo (Fluent)

MR. FANUEL N. JOSEPH

P.O.Box 27181, Windhoek

CAREER PROFILE

To obtain a position that challenges me and provides me the opportunity to reach my full potential professionally and personally utilizing my abilities and years of experience in your organization that is progressive intellectually and technically and one which practices collaborative leadership, integrity and honesty.

EDUCATION

INSTITUTION : INTERNATIONAL UNIVERSITY OF MANAGEMENT QUALIFICATION : Bachelor Honours Degree in Travel, Tourism STATUS : Obtained

SECONDARY SCHOOL MWADIKANGE KAULINGE SSS

HIGHEST GRADE : Grade 12

WORK EXPERIENCE

1.AIR NAMIBIA

PERIOD : 01st June 2017-31st March 2021

POSITION : Reservation & Ticketing Agent

DUTIES :

Liaising with clients, booking, reservations, delayed flights, cus- tomer complains, rewards,

Issuing Flight Tickets and Quotation, emailing advice for clients and refunds application for Flight tickets

2.AIR NAMIBIA