Nena Bivens
SALES CONSULTANT
Youngstown, OH ****4
adqvd0@r.postjobfree.com
Self-motivated, open minded to learning new things and advancing in the company, trained to multi- task, and work in a fast pace environment, and ability to adapt in a variety of situations. Willing to relocate: Anywhere
Work Experience
Cashier
Pilot Flying J - Girard, OH
January 2022 to Present
• responsible to clean the coffee bar, clean behind the desk restock the fuel Lane
• Drain the icers reput new water in there restock The cooler
• Cash out truckers help them with cash advances, emfs check com checks, all different kind of checks for fuel or personal use they could never go over 300
• Help with the scales tickets or calling help desk for technical issues
• Responsible for cellphone bills & inventory
Independent Contractor
NON PROFIT ORGANIZATIONS - Phoenix, AZ
February 2018 to August 2020
• Sold a all-natural organic cleaner
• Met productivity everyday (quote) went to meetings every morning for training
• Provide customer service, as well as appointments
• Opening and closing my orders
SALES CONSULTANT
Victra Verizon Wireless - Kannapolis, NC
2016 to November 2018
• Sold phones, tablets, Wi-Fi boxes, also cable, other products we sold is accessories for your devices.
• Met productivity rate by the end of the pay period. To meet our goal, we had to obtain referrals with a number of people a day, makes phones calls or set appointments.
• Provided customer service, and handled tech issues such as fixing devices, handling customer complaints, upgrading accounts running numbers to help save money, and also ordering products for our loyal customers
CASHIER
Wal-Mart - Kannapolis, NC
March 2016 to June 2018
Responsible for keeping my work area clean
• Assisting customers with purchases
• Responsible for restocking merchandise
• Responsible for sales, helping customers find good phone & carriers
• Activating tablets, headphones, tv, speakers game systems & gift cards & prepaid cards and Walmart credit cards
• Responsible for customer complaints, tech issues CUSTOMER SERVICE REPRESENTATIVE
Customer Service Representative
Victra Verizon Wireless - Youngstown, OH
October 2014 to March 2016
wireless/ loyalty department, outbound/inbound customer service
• Calling a selection of customers that is eligible for an upgrade or they would also call me for an upgrade on their phones.
• Assisting customers by looking at their accounts and running numbers for them to help save them money for any new devices or if they needed help on upgrading their plans, through multitasking
• Assisting customers with their bills or cancellations for a device or a mistake made by inbound sales consultants. Also had to scheduled cancellations for pass due bills. Education
Certification
MYCAP Employment and Skills Training Program - Youngstown, OH January 2019 to March 2019
Diploma
Concord High School - Concord, NC
September 2016 to January 2017
Skills
• Sales
• Marketing
• CRM
• Powerpoint
• Customer Service
• Word
• Outlook
• Microsoft Office
• Business Development
• Training
• Inside Sales
• Salesforce
• Management
• Negotiation
• Account Management
• Sales Management
• SAP
• Relationship Management
• Branding
• Outside Sales
• Customer Relationship Management
Certifications and Licenses
STNA
October 2021 to October 2021
I have my temporary STNA License