Sign in

Customer Service Representative

Youngstown, OH, 44514
April 24, 2022

Contact this candidate


Nena Bivens


Youngstown, OH ****4


Self-motivated, open minded to learning new things and advancing in the company, trained to multi- task, and work in a fast pace environment, and ability to adapt in a variety of situations. Willing to relocate: Anywhere

Work Experience


Pilot Flying J - Girard, OH

January 2022 to Present

• responsible to clean the coffee bar, clean behind the desk restock the fuel Lane

• Drain the icers reput new water in there restock The cooler

• Cash out truckers help them with cash advances, emfs check com checks, all different kind of checks for fuel or personal use they could never go over 300

• Help with the scales tickets or calling help desk for technical issues

• Responsible for cellphone bills & inventory

Independent Contractor


February 2018 to August 2020

• Sold a all-natural organic cleaner

• Met productivity everyday (quote) went to meetings every morning for training

• Provide customer service, as well as appointments

• Opening and closing my orders


Victra Verizon Wireless - Kannapolis, NC

2016 to November 2018

• Sold phones, tablets, Wi-Fi boxes, also cable, other products we sold is accessories for your devices.

• Met productivity rate by the end of the pay period. To meet our goal, we had to obtain referrals with a number of people a day, makes phones calls or set appointments.

• Provided customer service, and handled tech issues such as fixing devices, handling customer complaints, upgrading accounts running numbers to help save money, and also ordering products for our loyal customers


Wal-Mart - Kannapolis, NC

March 2016 to June 2018

Responsible for keeping my work area clean

• Assisting customers with purchases

• Responsible for restocking merchandise

• Responsible for sales, helping customers find good phone & carriers

• Activating tablets, headphones, tv, speakers game systems & gift cards & prepaid cards and Walmart credit cards

• Responsible for customer complaints, tech issues CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

Victra Verizon Wireless - Youngstown, OH

October 2014 to March 2016

wireless/ loyalty department, outbound/inbound customer service

• Calling a selection of customers that is eligible for an upgrade or they would also call me for an upgrade on their phones.

• Assisting customers by looking at their accounts and running numbers for them to help save them money for any new devices or if they needed help on upgrading their plans, through multitasking

• Assisting customers with their bills or cancellations for a device or a mistake made by inbound sales consultants. Also had to scheduled cancellations for pass due bills. Education


MYCAP Employment and Skills Training Program - Youngstown, OH January 2019 to March 2019


Concord High School - Concord, NC

September 2016 to January 2017


• Sales

• Marketing


• Powerpoint

• Customer Service

• Word

• Outlook

• Microsoft Office

• Business Development

• Training

• Inside Sales

• Salesforce

• Management

• Negotiation

• Account Management

• Sales Management


• Relationship Management

• Branding

• Outside Sales

• Customer Relationship Management

Certifications and Licenses


October 2021 to October 2021

I have my temporary STNA License

Contact this candidate