Customer Service Assistant
Resume:
Tiffany Nicole Clutter
Richland, MO 65556
Telephone: (815-***-*****
E-mail: ***********@*****.***
Objective: Committed and motivated with exceptional decision making skills, strong work ethic, professional demeanor, and great initiative. Energetic reliable self-starter, skilled with working with a diverse group of people. Seeking a position that allows me to use my extensive customer service, office management, and managerial experience that has the potential for advancement. Professional Experience:
Guaranteed Rate, Frankfort, IL 2020-2022
Operations Assistant
● Supported multiple VP loan officers and mortgage consultants
● Efficiently managed correspondence from multiple teams
● Maintained consistent weekly meetings regarding pipeline management
● Ordered multiple components to verify loans including titles, insurance, tax transcripts
● Facilitated verbal and written verification of employment
● Managed the efficient organization of retrieval, input, and push out of all components necessary for loan approval
● Consistent participation in professional development
● Indispensable, integral part of the loan approval process Cigna, Bourbonnais, IL 2015-2020
Senior Advocate (One Guide)
● Seamlessly educated customers on benefits and wellness resources available under their specific plan
● Interpreted and resolved complex customer service issues in an empathetic and professional manner
● Selected among peers to participate in advocate development: Peer Assisted Learning, Buddy Program, Lead Chat Support
● Supported the Pre-Enrollment environment including test calls
● Monitored large corporations department’s open calls as well as taking/working escalated issues
● Assisted with new hire interviews
Goldmax, Schaumburg, IL 2011-2015
Precious Metal and Diamond Consultant
● Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
● Negotiated purchases of precious metal and diamonds to help the company stay competitive
● Provided an elevated customer experience to generate a loyal clientele
● Helped drive goals and achieve monthly quotas
● Frequently received positive reviews, acknowledging my dedication to excellent customer service
● Trained and directed new hires during department orientations REFERENCES:
Mrs. Angela Dau
15087 State Road A
Richland, MO 6556
************@*****.***
Megan Debasa
2085 SE Fern Park Dr
Port St Lucie, Fl 34952
************@*****.***
Deanna Drexel
705 Buell Ave
Joliet, IL 60435
***************@*****.***
Ray Smith
**********@*****.***
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