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Customer Service Assistant

Richland, MO, 65556
April 24, 2022

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Tiffany Nicole Clutter

***** ***** ****

Richland, MO 65556

Telephone: (815-***-*****


Objective: Committed and motivated with exceptional decision making skills, strong work ethic, professional demeanor, and great initiative. Energetic reliable self-starter, skilled with working with a diverse group of people. Seeking a position that allows me to use my extensive customer service, office management, and managerial experience that has the potential for advancement. Professional Experience:

Guaranteed Rate, Frankfort, IL 2020-2022

Operations Assistant

● Supported multiple VP loan officers and mortgage consultants

● Efficiently managed correspondence from multiple teams

● Maintained consistent weekly meetings regarding pipeline management

● Ordered multiple components to verify loans including titles, insurance, tax transcripts

● Facilitated verbal and written verification of employment

● Managed the efficient organization of retrieval, input, and push out of all components necessary for loan approval

● Consistent participation in professional development

● Indispensable, integral part of the loan approval process Cigna, Bourbonnais, IL 2015-2020

Senior Advocate (One Guide)

● Seamlessly educated customers on benefits and wellness resources available under their specific plan

● Interpreted and resolved complex customer service issues in an empathetic and professional manner

● Selected among peers to participate in advocate development: Peer Assisted Learning, Buddy Program, Lead Chat Support

● Supported the Pre-Enrollment environment including test calls

● Monitored large corporations department’s open calls as well as taking/working escalated issues

● Assisted with new hire interviews

Goldmax, Schaumburg, IL 2011-2015

Precious Metal and Diamond Consultant

● Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

● Negotiated purchases of precious metal and diamonds to help the company stay competitive

● Provided an elevated customer experience to generate a loyal clientele

● Helped drive goals and achieve monthly quotas

● Frequently received positive reviews, acknowledging my dedication to excellent customer service

● Trained and directed new hires during department orientations REFERENCES:

Mrs. Angela Dau

15087 State Road A

Richland, MO 6556


Megan Debasa

2085 SE Fern Park Dr

Port St Lucie, Fl 34952


Deanna Drexel

705 Buell Ave

Joliet, IL 60435


Ray Smith


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