Flight Attendant Customer Service
Resume:
Ramona Catalina Dorhoi
Manager, Public Relations Officer, Customer Service Agent
Manager with experience in customer service and hospitality, I have a great business acumen and drive to get things done. I'm sociable, communicative, determined and a hard working person. I have worked and been a team leader in many teams, including being responsible for certain members of staff in a high pressure environment, solving many situations. I have the ability to rapidly accommodate various changes within short time frames and to achieve on success within my function. ******.****@*****.*** +407******** / +407********
Cluj Napoca, Romania linkedin.com/in/catalina-dorhoi-638485164 AREAS OF EXPERTISE
Team, Change, Time, Communication Management Excellent interpersonal and communication skills Confident decision maker Ability to meet deadlines Effective planning Ability to prioritize work Public speaking PROFESSIONAL EXPERIENCE
Ground Operations Agent
Tarom Airlines
08/2021 - Present, Cluj Napoca, Romania
Monitor the airline station in a self- handled or outsourced environment Use Ground Handling and Service Level Agreements to suit the stations handling needs; reduce costs and provide quality service Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues Implement a Safety and Security Station Management Syste according to industry standards and recommended practices Respond to management challenges effectively
Senior cabin crew
Etihad Airways
10/2013 - 06/2020, Abu Dhabi UAE
Checking safety equipment on board the aircraft
Greeting passengers, assist them to their seat
Securing cabin for take off
Deliver excellent, memorable, unique experience, building trust among the team and passengers Dealing with emergency and first aid situations
Disembarkation security checks
Achievements/Tasks
Achievements/Tasks
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PROFESSIONAL EXPERIENCE
Manager
Expressions
10/2012 - 10/2013, Cluj Napoca, Romania
Beauty salon
Supervising staff, ensuring professional conduct and appearance, enforce standards and government regulations, providing necessary equipment and products
Ensuring clients satisfaction by interacting with them and conducting surveys Making hiring decisions, promote improvement trainings for employees, maintain a cosy, clean, hygienic environment, confirm that all employees have up to date licences and certifications Accounting, financial duties, staff management, marketing, salon design Flight attendant
Royal Jordanian
09/2010 - 08/2012, Amman, Jordan
Checking safety equipment on board the aircraft
Greeting passengers, assist them to their seat
Securing cabin for take off
Deliver excellent, memorable, unique experience, building trust among the team and passengers Dealing with emergency and first aid situations
Disembarkation security checks
Public relations officer PRO
Napoca Cable News NCN
01/2007 - 08/2010, Cluj Napoca, Romania
Local Television
Advising, helping maintain lines of communication between the television and it's public Advertising by finding contracts and sponsors, providing clients with information about new ideas and products that will be soon released to public, new promotional opportunities and current PR campaigns progress Project managing product launches
Analysing coverage and tracking emerging issues, assisting with props or sets for a photo shoot or assisting in setting up an event Freelancer
Hairstylist
03/2002 - 08/2010, Cluj Napoca, Romania
Responsible for the daily operations within the salon, uphold municipality requirements and industry standards, negotiate with suppliers, build relationships with new vendors, network with other professionals, complete a range of administrative duties Making appointments and avoiding delays, interacting with clients, consulting and advising them, creating a welcoming environment Choosing the agreed product, wash, condition hair; cut, colour, perm, straighten, style hair. Advise on hair and scalp treatments Keep up to date with new trends, new products, attending courses. conventions, trade shows, professional associations Working towards developing advanced skills in colouring, perming, assessing and remedial techniques Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
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EDUCATION
PR & Communication
Babes Bolyai University
10/2005 - 02/2009, Cluj Napoca Romania
Social media platforms Journalism
Key account management Press releases
General Medical Assistant
Henri Coanda Post Graduate School
08/2020 - Present, Cluj Napoca Romania
Ground Operations Management
IATA Etihad Airways Academy
12/2018, Montreal, Canada
Control and supervise an airline station in a self- handled or outsourced environment
Use Ground Handling and Service Level Agreements to suit your Stations handling needs; reduce costs and provide quality service
Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues Implement a Safety and Security Station Management System according to industry standards and recommended practices Motivate staff and effectively monitor their performance Use and work with the latest edition of the IATA Airport Handling Manual
Build or refresh management and leadership skills Respond to management challenges effectively Human Resources
Open2Study University Australia
Evolution of People Management Recruitment in the Digital Age Learning and Development in Context Performance Management Cabin crew Initial and Premium Training
Etihad Airways Academy
10/2013, Abu Dhabi UAE
Advanced Safety, Security and First Aid
Flight attendant Initial
JATS
09/2010, Amman Jordan
Advanced Safety, Security and First Aid
Hairstyling
Rivera
Cluj Napoca Romania
Latest cutting techniques Colourimetry on various styles of hair Bridal hairstyles Extensions
Different hair treatments
LANGUAGES
Romanian
Native or Bilingual Proficiency
English
Full Professional Proficiency
Italian
Professional Working Proficiency
Courses
Courses
Courses
Courses
Courses
Courses
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INTERESTS
Traveling Aesthetics Learning languages Dance Reading Page 4 of 4
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