Debt Collector Payment Poster

September ****- Present

Lorena Marin

Houston Tx 281-***-**** ******.**********@*****.***

Objective

Seeking a position as a Customer Success Associate where I can utilize my skills in Healthcare Operations and education to provide quality healthcare and customer retention success.

Work Experience

Customer Success Onboarding/Healthcare Management

Memorial Hermann Hospital

Resolve any technical problems faced by a customer Log In as well as processing support calls, installing and configuring software for customers as well inside the organization, Responding to breakdowns and resolving any software related issues. Ensuring that the customers are achieving the goals they were looking to achieve when using EverydayWell Portal.

Chat support

Focus has been on the initial onboarding period.

Get new clients set up in the software, train them on how to use it, send relevant videos or resources, coach them on best business practices to use the system to it’s fullest.

Zoom calls with Customers a first call or checking in at the 30 or 90 day mark.

Answering customers emails as they have questions. Working along side team members in other departments, like promoting Products.

What features are being requested by customers, submitting bug tickets to Engineering,

Sending success story potentials to Marketing, connecting outstanding clients with a following to Partnerships.

Focusing on monthly subscription or annual monetary commitment Proactive working with the clients before there are issues to set them up for success with the product, but also helping with larger scale issues along the way, deepening their relationship with the company by getting more users onboard or more upsells added to their package, and then hopefully leading them to renew for the next year.

Good at building relationships, and great at building trust and demonstrating empathy.

Own the client relationship, including expansion and renewal Run weekly client status, strategy, and feedback calls Develop strategies to grow existing service revenue in partnership with sales August 2017- August 2018

Manage candidate replies

Train and coach junior team members

Responsable for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level Develop and execute data driven processes to deliver world class customer experience

Communicating with account teams on each client to generate activation date notices and upcoming renewals

Lead Medical Assistant/ Payment Poster/ Insurance Verifier Katy Internal medicine

Room patient, take vital signs, run labs when needed flu, strep, glucose, A1c, EKG

Call back to give patients lab report, Bone density trained and certified Take calls and listen to patient voicemail

Send refills and return calls

Allscrpts EMR trained, Microsoft and Excel, Fax and scan ICD9 and ICD10 codes

Payment collector, bad debt collector

Medical records sending and receiving

Referral coordinating sending referrals and coordinating appointments for patients and verifying procedures will be covered by insurance. Fax and recieve Medical records,

Community healthcare services setting; connect un-insured and under- insured populations with community health and social service resources and benefits;

Data auditing, systems checks, and database functions. Provide staff training

Medical Record Review to Identify HEDIS Care Gap Closures Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries

Monitoring logbook; issuing visitor badges

Obtain demographic, insurance and financial information from patient or guarantor

Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.

Verify insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes Posts payments in the computer system and generates the appropriate patient receipts.

Accurate and timely processing of payments

Perform the appropriate contractual write off/adjustment according to the contract language and transfers balance to the appropriate party for additional billing if required

Post insurance and patient payments to the appropriate open invoice and include all necessary information to ensure correct posting of payment Perform month end cash balancing to ensure payments reconcile with monthly deposit summary

Reconcile credit balance report on a weekly basis to ensure all refunds are processed and all posting errors are identified and corrected in a timely manner

Prepping Explanation of Benefits documents and payments for processing Education and Skills

Certified Clinical Medical Assistant 11/6/2020

Medical Assistant Diploma 2008

Basic Life support (CPR and AED) 9/6/2019-9/21

Cesar Chávez High School Diploma 2007

EverydayWell Portal

Cerner

Care4

Epic

All-scripts

Reference

Amanda Partida 832-***-****

Angie Rodriquez 832-***-****

Marissa Gore 346-***-****

Contact this candidate