Executive Assistant Customer Service

BRIANA TAGLE

San Jose, CA ***** 408-***-**** ***********@*****.***

Professional Summary

As a recent B.A. graduate in Business Marketing from San Jose State, I'm passionate about leading groups and creating strong and trusted relationships with my team. Through my experiences in the industries that I have worked in have allowed me to create solid business relationships. My love for learning new skills drives my energy and creativity into everything I do while going above & beyond expectations.

Skills

• Attention to Detail

• Problem Solving

• Travel Arrangements

• Multitasking and Prioritization

• Verbal and Written Communication

• Organization

• Adobe Creative–Photoshop, Illustrator

• MS Suite

• Google Suite

• Salesforce – Trailhead

• Social Media platforms – Facebook, Instagram,

Twitter, TikTok, Snapchat, Pinterest, LinkedIn

• Slack, GroupMe, Discord

Work History

Office Clerk/Dispatcher 09/2018 to 04/2020

California Transport – San Jose, CA

• Delivered high quality customer service throughout all company departments by fielding calls, email, and in-person inquiries from business partners, drivers, and customers as well as outbound communication for follow-ups.

• Managed and navigated 5+ diesel trucks to job sites throughout the day including late night construction work.

• Delivered clerical support by handling range of routine and special requirements.

• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.

Optician/Office Receptionist 03/2017 to 11/2018

Perfect Pair Optometry – San Jose, CA

• Filed claims with vision and medical insurance companies to garner payment for optical services.

• Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.

• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.

• Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.

Executive Assistant/Marketing 06/2015 to 04/2017

The PLB Group – San Jose, CA

• Used extensive coordinating/networking skills within a variety of groups and customers.

• Negotiated favorable terms and pricing agreements pertaining to real estate transactions with a variety of internal groups and customers.

• Assisted CEO's calendar-plan and scheduled meetings, teleconferences and travel itinerary via resourceful multitasking and organizational skills.

• Compiled product, market and customer data to generate informed sales and profit projections. While also engaging content for Pinterest, Facebook and Instagram. Receptionist 02/2014 to 05/2015

Pleasant Hill Dental– Pleasant Hill, CA

• Coordinate the day-to-day execution of office practices that increase productivity and efficiency.

• Manage schedules, organize office functions, and oversee daily operations of office with employees.

• Documenting and communicating various actions, irregularities, and continuing needs.

• Answering phone calls; taking and relaying messages; providing information to callers. Office Manager 05/2013 to 04/2014

Elemental Wellness–San Jose, CA

• Maintained security by following procedures, monitoring logbook, issuing visitor badges.

• Lead front desk team in achieving key outcomes of each client check-in fostering warm business relationships.

• Negotiated cheaper supply contracts, implementing inventory control, and standardizing ordering procedures.

• Developed paperless environment by implementing an online system to manage data, fulfill orders, and integrate process, resulting in improved efficiencies of reduced labor hours per week. Education

Bachelor of Science: Business Marketing

San Jose State University - San Jose, CA

Associate of Science: Business Administration

Evergreen Valley College - San Jose, CA

Additional Information

• AWARDS, Central County Occupational Center San Jose, CA Achieved Certification in Medical Assisting

Contact this candidate