Front Desk

Zongyi Zhang

***********@*****.*******.*** 520-***-**** Tucson, Arizona

Education

Bachelor of Arts in Communication Minor in Fashion and Consumers

University of Arizona, Tucson AZ anticipated graduation: December 2021

GPA: 4.0 Academic Distinction Dean’s List Honorable Mention Phi Theta Kappa

Relevant Coursework: Interpersonal Communication, Intercultural Communication, Mass Communication, Relational Communication, Criminal Justice, Communication Technology Theory, Persuasion, Research Methods, Statistics, Consumer, Fashion and Economy.

Academic Experience

SOAR Project - Higher Education 350 University of Arizona, Tucson AZ 8/2021 - 12/ 2021

-Serve as mentors to students at under-resourced Tucson middle schools on a weekly basis.

-Analyze the developmental, cultural, social, and environmental factors that affect student academic achievement in K-12 education.

-Describe the major theories and research conducted on outreach programs, resiliency, and the implications for effective learning.

-Develop partnerships with a variety of stakeholders including Tucson middle school administrators and teachers, parents/guardians, and the student mentees.

-Gained methods to encourage student mentees to pursue higher education.

Working Experience

Front Desk Receptionist Yongxing Garden Hotel, Beijing China 6/2019 - 12/2019

-Spoke with customers in fluent Chinese and English while accurately recording messages for other staff members and managers.

-Greeted up to 50 guests per day and ensured customer loyalty through efficient service.

-Answered and directed incoming calls using multi-line telephone system and ensured the normal operation of the hotel.

Note Taker Green River College, Auburn WA 3/2019 - 6/2019

-Accompanied students to laboratories, classes and for research, and ensured the students’ study efficiency.

-Collected detailed and comprehensible notes for individual students unable to attend class or document lectures, ensured the students successfully acquire knowledge.

-Read information to students directly and created recordings of class information, ensured the students understand the content of the class.

Front Desk Receptionist Yongxing Garden Hotel, Beijing China 6/2018 - 9/2018

-Took accurate messages for staff and management to facilitate open and speedy communication, ensure the efficiency of operation.

-Sorted incoming mail and directed to correct personnel each day.

-Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.

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