Mortgage Processor Consultant
Resume:
Brenda Zaragoza
SAN ANTONIO, TX 78245
********@*****.***
OBJECTIVE: Seeking a position within a growth- oriented company where I may utilize my extensive mortgage and customer service experience.
QUALIFICATION SUMMARY:
Strong knowledge in consumer lending and mortgage industry.
Detail oriented with the ability to multi-task.
12+ years experience in diverse loan mortgage processing including new purchases, refinances and assumptions.
Excellent communication skills, as well as analytical and problem solving. M
Adaptable to change.
Positive attitude- work great with others
Great leadership skills.
PROFESSIONAL EXPERIENCE:
Oct. 2020 to April 2022 Guaranteed Rate Affinity
Mortgage Consultant
Maintain a pipeline of mortgage loans ( conventional/ FHA/VA purchases/refinances. Review and verify borrowers’ income, credit, employment/residential history and assets. Order and follow up on property appraisals and title requests. Ensure compliance with company policies, underwriting guidelines and lending-program requirements prior to underwriting submittal.
Work with other members of the pod and investors to get loans reviewed and approved in a timely manner.
Oct. 2015- Oct. 2020 Wells Fargo Bank- San Antonio, TX
Mortgage Processor 5
Maintain a pipeline of assumption loans.
Provide support to other mortgage processors.
Work closely with underwriting and closing department to ensure a smooth mortgage transaction for customers.
Lead department projects to increase employee morale.
Assist in special projects as needed.
Assist in training new hires.
May 2015- Oct. 2015 Wells Fargo Bank (through temporary agency) - San Antonio, TX
Backoffice assistance
Data entry
Assist with special assignments as needed.
Process letters to customers for mortgage lending in a timely manner.
Dec. 2006- May 2015 USAA Federal Savings Bank - San Antonio, TX
Mortgage Processor
Pipeline management to insure loan applications (purchases/ refinances) were processed in a timely manner.
Build relationships with a customer to provide additional lines of business within USAA as needed.
TECHNICAL SKILLS
Skilled with Microsoft Office System (including Microsoft Word, Microsoft Excel,, and Microsoft Outlook®).
Experience with Encompass, Lender X, Transfersafe, YBR, Docusign, FHA Connection, Cisco Jabber, VA, Experian, Data Verify, Workflow/IAM, Web Query, MSP/LIS, Black Knight, Webtrack, XPM/ICMP
EDUCATION
University of Phoenix (2010 online)- undergraduate studies in business
Del Mar College (1993 Corpus Christi, TX) -studied undergraduate studies in business
University of Texas @Austin (1991-1992)- undergraduate studies in Social Work
High School Diploma (1991 Robstown, TX) Robstown High School
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