Customer Service Representative

Summary of Experience

Friendly, organized Cashier, specializing in Customer Service, with three years' experience in interacting with customers, managing inventory and making cash, check and credit transactions.

Personable and dedicated Customer Service Representative with extensive experience in sales and materials industry .Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization .Articulate, enthusiastic and result-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Banking Experienced and customer service oriented and skilled.

Skills

Maintaining safe environments

Adaptive team player

Problem solving abilities

Product specification

Quick learner

Multitasker

Customer Service

Bilingual

Multicultural Interaction

Activities Planning

Superior communication skill

Experience:

Harris Teeter -Cashier Customer Service September '21 - Current

Responsibilities include:

Handles cash and credit transactions totaling over $12,000 per shift

Operated and maintained cash registers.

Collected and maintained customer service data.

Assisted in maintaining store inventory and store merchandise.

Supervised and accomplished the tasks assigned by the store manager.

Ensured that all customers received a warm greeting at the register, thanks for their patronage and offer of assistance to their vehicles.

Met or exceeded item-per-hour and scanning goals (processing hundreds of customer transactions daily) while balancing drawer at the end of each shift.

Honored with "Integrity Award" for using downtime to clean and organize work area.

Maintained knowledge of weekly ads, advertised specials and other promotions.

Worked in close collaboration with store employees to ensure a smooth flow of store operations.

Professional Medical Certified Interpreter June-2021- Present

Assists health care providers in understanding the patients’ culture, especially as it relates to health service interactions. This includes nonverbal communications, health practices, and social relationships

Serve as a resource to both patients and providers to contribute to successful outcomes

Provide face to face, interpretation for encounters, including and not limited to.

Provide face to face, telephonic or video interpretation for encounters, including and not limited to

Provides clear, accurate, impartial and timely language interpretation between English and other languages to facilitate medically necessary communication between patient, family and health care provider.

Subway –Cashier April-2021- September-21

Assist with making products for customers as desired.

Assist with restocking of supplies needed.

Maintained high quality of customer service while working a fast paced.

Helped customer find specific products, answering questions and offering advice.

Ability to keep customer areas clean and sanitized.

Loaded and unloaded packages as required.

Learned roles of other departments to provide coverage and keep store operational.

Scanned and entered packages into the tracking system.

Teacher Assistant - Jan 2018 – March 2020

Prepared lesson materials and visual aids to reinforce lesson concepts.

Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.

Promoted student learning by providing individualized and small group support to reinforce classroom topics.

Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.

Assisted teachers with instruction and provided clerical support for diverse needs.

Tutored and supported students individually and in groups of up to 15 by teaching and reviewing lesson concepts and complete their assignments.

Conducted special assessments and tutoring sessions to support individual student needs.

Monitored students in class, hallways and playground to supervise, enforce rules and support lead teacher.

Distributed classroom materials and supplies such as pencils, paper, books, and art materials.

Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.

Distributed and collected tests and homework to collate and prepare for grading.

Attended in-services, workshops and seminars.

Contributed to positive, educational setting by delivering gentle discipline and promoting student success.

Assisted teachers with lesson preparation and curriculum implementation.

Established positive relationships with students, parents, fellow teachers and school administrators.

Supervised 10 students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.

Provided students with personalized educational, behavioral and emotional support.

Prepared, duplicated and collated teaching materials to help students better understand learning concepts.

Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.

Bank of Punjab, Teller -Pakistan

Assist customers daily in opening and closing accounts and cross sell related products such college financial planning to appropriate personal Bankers.

Help Customers with tasks such as resolving account issues, putting in special account instructions, making wire and telephone transfer and handling stop payments

Maintain professional appearance and behavior for customers at all times

Maintained up to date records and reports at all times to ensure accurate auditing, documents audits, regularly exceeding audit interview expectations.

Ensured compliance with banking policies, audit procedures, and balanced cash drawers on daily basis.

Education:

Bachelor of Arts (B.A).

Work Status:

U.S Citizen.

References Available upon Request.

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