Administrative Officer Customer Service
Resume:
P E R S O N A L D E T A I L S
Surname
First Names
Date of Birth
Place of Birth
Gender
Marital Status
Nationality
Postal Address
Residential Address
Language Proficiency
Drivers License
CURRICULUM
VITAE
I M O L I A G O E I M A N
E D U C A T I O N & Q U A L I F I C A T I O N S
SECONDARY SCHOOL ATTENDED
Otjiwarongo Secondary School Grade 12 - 2001
English (HIGCSE) - 2
Afrikaans (HIGCSE) - 2
History (HIGCSE) - 4
Geography (HIGCSE) - 4
Mathematics (IGCSE) - E
Development Studies (IGCSE) - C
C O N T A C T
Contact Number:
Email Address:
*************@*****.***
Creative spirit
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
P R O F E S S I O N A L
S K I L L S
Goeiman
Imolia
06 February 1983
Otjiwarongo
Female
Single
Namibian
P O Box 70085, Khomasdal
Erf 179 Lasuriet Street
Khomasdal, Windhoek, Nam
Afrikaans, English,
None
WORKING E X P I R I E N C E
Standard Bank Namibia
Central Verification Unit 19/12/2014 - 08/2018 &
01/04/2021 - 31/12/2021
CVU Officer
Creative spirit
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
P E R S O N A L S K I L L S
CURRICULUM
VITAE
I M O L I A G O E I M A N
To conduct verification and quality checks on all
applications and documents for deals taken up. To
accurately perform credit and fraud checks in accordance with laid down procedures,
Ensure all verification requests are acted upon, within turnaround times in order for the application to be sent to the next stage in the production line
Ensure that the verifications calls are conducted in a manner which promotes the customer experience
promoted by Standard Bank Group
Perform income, employment and identity verification accurately and within turnaround times in order to limit risk and fraud
KEY PERFORMANCE AREAS
Standard Bank Namibia
Central Verification Unit 01/01/2017 - 31/05/2018
Acting Team Leader
Ensure all application data is accurately verified in terms of laid down procedures and a full audit of the applications is completed to ensure internal fraud is prohibited KEY PERFORMANCE AREAS
C O N T A C T
Contact Number:
Email Address:
*************@*****.***
Compliance Project: 25 April 2018- 28 May 2018
KYC Compliance Project: 13 August 2018-10
October 2018.
P R O J E C T S
CURRICULUM
VITAE
I M O L I A G O E I M A N
Ensure the accurate verification of all application details in accordance with laid down procedures,
limiting the risk of fraudulent / inaccurate
applications.
Ensure the correct routing of applications to
Credit
Ensure compliance with all credit, fraud and
compliance processes policies and procedures
Ensure missing documents are communicated
efficiently to the respective branch
Standard Bank Namibia
Vehicle and Asset Finance (11/10/2018 - 31/03/2019) VAF Insurance Officer
Ensue correct premiums are quoted to customers to
prevent possible losses
Ensure that assets by bank are adequately protected by means of insurance cover, new/renewable
Mailing of revised payment plans to customer not later than a week after insurance is
renewed(cancellation/confirmation
Advice from Rehabilitation & Recoveries of renewal of insurance to be undertake
KEY PERFORMANCE AREAS
Creative spirit
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
P E R S O N A L S K I L L S
C O N T A C T
Contact Number:
Email Address:
*************@*****.***
Creative spirit
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
P E R S O N A L S K I L L S
CURRICULUM
VITAE
I M O L I A G O E I M A N
R E F E R E N C E S
MsCecilia Hagen-Cloete
Manager New Business Vehicle & Asset Finance
+264 061-***-****
Ms. Laurencia Uris
Team Leader VAF Admin
+264 061-***-****
Mrs. Larna Abrahams
Team Leader Central Verification Unit(CVU)
+264 061-***-****
C O N T A C T
Contact Number:
Email Address:
*************@*****.***
Contact this candidate