Customer Service Data Entry

James S. Harris Sr.

**** ******* **. **** *, Everett, WA 98203 425-***-**** ************@*****.***

Overview

Military

Army National Guard January 1998 - January 1999

oCombat Engineer

oSupervised and assisted a team on how to tackle rough terrains in combat operations

oSupervised and helped build defensive positions

oBuilt floating and fixed bridges for a place to detonate explosives and conduct

reconnaissance

United States Navy September 1998 - December 1994

oShip Serviceman: Rank SH3

oSupervised 50-100 working parties to efficiently move and store inventory

oResponsible for the procurement of heavy equipment

oIncreased the accuracy of the inventory lists to minimize errors which lead to less downtime

oHelped make changes when supply chain management issues arose

Customer Service

Sales Consultant

Technical

Data Entry

Word documents

Digital and social marketing

Conference calling software

Education

High School Diploma June 1985 Crete Monee High School, Chicago IL

Experience

Security Professional Allied Universal Security Services 11/3/2020 to Present

Provide a safe and secure work environment for Boeing employee staff

Prevent non-Boeing employees from accessing the Boeing property

Assist in preparing VIP badges and assuring their safety with security escorts

Give clear and concise directions to new Boeing employees and our delivery truck drivers

Impact

I am the lead Security Professional for the day shift, at the main gate, and train the new hires.

I received Security Professional of the month with in the first 5 months of employment.

I was given the Phenomenal Performance Award for an exemplary demonstration of the

company’s core values when dealing with an emotionally distraught employee while working my assigned post.

I was rewarded for demonstrating professionalism while deescalating a situation when a

transient was found on one of the shuttle buses trying to enter the plant and was resistant to getting off.

I have organized the guard shack to be more efficient for the daily tasks and maintain the cleanliness to make it look more presentable from the outside looking in.

I have been told on many occasions by multiple employees, that my positive attitude

was a great start to their day and was much appreciated.

Delivery Driver Paradigm Delivery for Amazon 9/16/2020 - 11/21/2020

Responsible for transporting packages and other goods from a mail facility to a personal or business address

Entered data into a navigation tool to ensure the packages were delivered to the correct address

Communicated efficiently with dispatchers and team members

Followed step by step instructions from picking up the packages at the warehouse to delivering them to the destinations

Impact

Great customer service and deliveries were met in a timely manner.

I was able to adapt when addresses were wrong or there were unforeseen obstacles such as loose/angry dogs, address signs covered with foliage or missing completely, inclement weather, and locked gates with long driveways.

Sales Consultant Lexus of Seattle 11/ 11/2019 - 09/14/2020

Sold cars for a popular car dealership

Responsible for data entry when meeting with customers

Maintained extensive product knowledge

Maintained good communication with outside consultants from other dealerships

Impact

I assisted the Sales Managers in executing local sales tools to ensure dealership profitability as outlined in the business plan.

I was on the job at least 30 minutes early for every shift to be prepared for the day’s work.

I worked well with my team members to help them with their customers when they couldn’t close them. I found different approaches to help them get the car they wanted.

I was known for my outstanding customer service, by listening to the needs of my customers, which was measured by our CSI surveys.

Sales Consultant Jaguar Land Rover Seattle 11/2017 - 10/2019

Sold cars for a popular car dealership

Responsible for data entry when meeting with customers

Maintained extensive product knowledge

Maintained good communication with outside consultants from other dealerships

Impact

I elevated my knowledge by doing extra tests to become a Bronze Certified Sales Consultant.

I was known for my outstanding customer service by listening to the needs of my customers, which was measured by our CSI surveys.

I assisted the Sales Managers in executing local sales tools to ensure dealership profitability as outlined in the business plan.

Sales Consultant Pignataro Volkswagen 6/2012 - 11/2017

Sold cars for a popular car dealership

Responsible for data entry when meeting with customers

Maintained extensive product knowledge

Maintained good communication with outside consultants from other dealerships

Impact

I became a Master Certified Sales Consultant by doing extra testing that was not mandatory.

I was always seeking out ways to increase my product knowledge with on line training.

I consistently had outstanding customer service that was measured by our CSI surveys.

I assisted the Sales Managers in executing local sales tools to ensure dealership profitability as outlined in the business plan.

Bus Driver Lake Stevens School District 2/2011 - 1/2013

Transported children safely to and from school and after school sporting events

Supervised 75-100 kids on extended trips

Impact

I loved listening and learning about the children and all their social differences and worked hard to make sure their day started and ended with a positive role model.

I had to make quick decisions to deescalate situations when a child was acting out or causing a problem, so the other children were not in any danger and transported safely.

Since I had children in school at the time, I was able to relate to the children on the bus and easily engage in conversation and earn their trust.

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