Customer Service Front Desk
Resume:
Karen P. Call (KC)
Administrative Assistant
Gainesville, TX 76240
Email: ************@*****.***
FB: www.facebook.com/hotforvegan
Twitter: www.twitter.com/aerialrose
Instagram: @Hot_For_Vegan
Youtube: https://www.youtube.com/channel/UCu5_kpK5h9wbpSm_r9zjq1A SKILLS
Typing speed: 110 awpm
Highly proficient in all Microsoft Suite and Google Suite applications (Word, Powerpoint, Excel spreadsheets, Outlook), have worked as a secretary for multiple universities, with 8 years of Customer Service and Sales Rep positions, including head of the Customer Service Department of Lorente LLC, front desk work as the face of the company and 1 years full-time as a Physician’s Scribe for Urology Associates of North Texas. I’ve taught 2nd Grade and was a Substitute Teacher for 1 year and Computer Skills teacher through NCTC.
An effective office filing system is crucial for any business that handles invoices, receipts, and other records, whether on paper or digitally. The total amount of time companies spend searching for misplaced files amounts to six weeks per year: but when you hire me, not anymore.
Per your needs, I can assess how we search for data: by name or account #, and which is best and why. If you don’t have a digital data collection program, I can help you find and recommend the best one for your needs and digitize your paperwork into a computer program instead of many filing cabinets.
Am outstanding at collecting and organizing customer data into spreadsheets and in creating and maintaining filing systems via the book “Making Work Work”.
I’m positive, friendly, passionate and driven to provide the best possible experience for customers as well as my employer (whom I also treat as a client).
I keep and maintain daily goals lists and am proficient in Asana, Trello and Google Calendar for maintaining calendars and scheduling appointments. I keep private data secure.
I can collate and distribute mail, memos, invoices, type and email letters and any other report one needs. I’m proficient in Adobe Photoshop and in designing flyers, logos, business cards, book covers and other creative projects via Canva.
I can and will do the job trained for plus am willing to pitch in wherever needed with flexibility to help the company thrive. I’m a fast learner, avid reader and take many notes to ensure the job is done right the first time and am willing to change/adapt wherever needed.
RELEVANT EXPERIENCE
U.S. Census Bureau 2020, Denton Regional Office, field work in Gainesville, TX - Enumerator/Data Collection
Aug. 21st 2020 - Oct. 29th 2020 (temporary seasonal position)
● Conducted the 2020 Census in-field data collection of U.S. population numbers and general demographics groups during Covid19 shutdowns, civil unrest, multiple severe hurricanes, western wildfires, initially historically low unemployment rates, and increased negative public sentiment (successfully assuaged fears regarding government use of data with no potential personal data leakage to the public; records are locked for 70 years) in order to secure funding for local schools and hospitals.
● Created Excel spreadsheets for supervisor of our team’s contact attempts and contact info, researching via various websites for contact information for long hours, with multiple schedule changes, dangerous respondents, bad roads, extremely hot, humid weather with mosquitoes, dangerous dogs, long distance travel, unrelenting e-mails, numerous conference calls, constant requests for information and kept all data secure and private while respecting public preferences for the amount of data they are willing to share. Chickasaw Nation Winstar World Casino and Resort, Thackerville, OK
- Customer Service Sales Rep
December 4th, 2019 - March 13th, 2020
● Sold the highest amounts of concert and event tickets at Winstar World casino within the Entertainment department each month consistently.
● Provided world class customer service by assigning seats according to player rating, printing player cards, giving casino information and directions while standing without chairs for 10 hours a day & near constant exposure to smoke carcinogens (harmful for anyone, but I had a smoke allergy and didn’t know the smoke would be this bad as I had interviewed at 9 am when no one was on the floor so it wasn’t noticeable then) but persevered despite in order to keep my commitment (until the casino shut down for Covid reasons) and kept a positive attitude for customers.
Write Like It Is, Gainesville, TX - Copywriter and Business Consultant October 2019 - Present
● I freelance design websites, logos, business cards and write persuasive sales copy (website and product description copy, blog articles, interviews, email newsletter campaigns) for small new Vegan business owners with a health-enhancing and Sustainability-oriented product or service.
● Provide business plan consultation and market research to assist entrepreneurs in developing their unique business plans. Winston Hospitality - World Casino and Resort, Thackerville, OK - Hotel Housekeeper
March 2018 - June 21st, 2019
● With thoroughness and high attention to detail, I cleaned, serviced, removed trash & replaced used items and stocked ~16-18 hotel rooms and large suites for special high-paying clients and groups like SNL actor Jason Sudeikis and the Dallas Cowboys, for example (sometimes up to 22 rooms per day), including making new beds, changing pillowcases, cleaning bathrooms & giving coffee, chocolates, toiletries, new towels, coupons, extra blankets or pillows, etc.. Exceeded guest expectations in finding and providing requested items or requirements for guests (different clocks, cots or coffee makers, casino information or directions, for example). I was most often recruited for the largest suites due to outstanding performance and was rated highly by daily inspectors with checklists (spotless and all freshly vacuumed and sanitized, no hairs in the bathroom, flawless mirrors, all items present, clean hospital corner sheets and blankets, etc.).
● Fully stocked and cleaned cart daily and raced against the clock. This job required a lot of stamina and strength; it was the equivalent energy-wise of running a marathon daily.
Harmony Science Academy, Dallas, TX - 2nd Grade Teacher July 2018 - October 2018
● Drove student learning for 28-30 students (varied throughout the year) by creating and teaching lesson plans for all subjects, establishing clear objectives according to TEKs standards, as well as actionable, measurable strategies to achieve each goal.
● Boosted individual perseverance and resilience by setting challenging goals and providing realistic support Helped students develop self-esteem, social skills and life skills by fostering healthy conflict-resolution, critical thinking and communication.
● Assessed student learning progress and comprehension with formative and summative assessments, standardized examinations and timely feedback in grading.
● Organized classroom supplies and decorated walls to create fun, nurturing settings and meet learning needs.
● Stayed abreast of changes to school and district policies as well as new trends in education by attending professional development courses and in-service trainings.
● Built positive relationships with parents to involve families in the educational process.
Gainesville ISD, Gainesville, TX - Substitute Teacher July 2017 - May 2018
● Performing all the jobs of the regular teacher who is absent, including reading and understanding curriculum, daily schedule, location of materials, building procedure and lesson plans.
● Referring to the lesson plan left by lead teacher and ensure that appropriate measures are taken to follow it.
● Taking and submitting attendance roll (silently wherever possible via seating chart), engaging students via best practices learned from Texas Teachers alternative certification program, teaching with guided practice and tutoring, calling class to attention, ensuring class safety, collecting and correcting papers, implementing classroom management, and time management.
● Leaving a neat and orderly room with detailed report of the day. Urology Associates of North Texas, Phys Assist Scribes, Grapevine, Arlington and Fort Worth, TX - Physician’s Scribe
March 2011 - September 2012
● Provided real-time charting for 12 MDs and 5 PAs within the largest Urology MD network in the U.S. by shadowing one throughout his or her shift, documenting directly from the conversation between the doctor and patient.
● Created Physician's notes for them in Electronic Medical Record AllScripts software in order to save the Physician valuable one-on-one time to spend with the patient.
● Recorded patients’ history, chief complaints, Review of Systems, diagnosis, transcribed the physical exam, ordered x-rays, ordered lab tests, surgeries and imaging studies, recorded diagnostic test results, placed requests to front desk for follow-up visits, gave and explained literature, samples and dvds to patients, wrote clearance letters or consultation letters to patient's referring Primary Care Physician and/or others, interpreted lab results, ordered medications under medical direction, coded E/M level of charting and populated the charge, admitted/discharged patients, and prepared plans for follow-up care.
● Scheduled patients for pre-op and post-op assessments, created booking plans, hospital orders and reservations for surgery, rescheduled appointments, wrote surgery letters, performed bladder scans, took BP, stocked/turned over rooms, batch scanned, scanned and sort all medical documents into charts, assisted doctor with procedures/examinations and other Medical Assistant duties PRN. UPS, Lewisville, TX - Driver Helper
March 2011 - September 2012
● Received packages each morning to deliver to the largest apartment complex in Lewisville with my own garage and golf cart upon the first week of work, as well as my first driver being my permanent driver. U.S. Census Bureau, Highland Village, TX - Crew Leader Assistant and Enumerator
April 2010 - October 2010, temporary seasonal position
● Supervised, evaluated and certified crew members
● Taught field training, ensured accuracy of payroll time sheets and questionnaires, picked up completed work questionnaires, directed and issued work flow, enumerated (interviewed) as needed. Texas Woman’s University, Denton, TX - Cardio Strength Aerobics Instructor
August 2007 - April 2010
● Choreographed and taught Cardio Strength aerobics classes
(incorporating the Bosu ball, body ball, resistance bands, free weights, floor mat and step bench) to Texas woman's University students, faculty and community members, while developing cheerful relationships with staff and students.
● Maintained great shape daily as a representative face of the fitness industry and kept current with continuing education and CPR requirements.
Texas Woman’s University, Guinn Hall, Denton, TX - Conference and Office Assistant
May 2008 - September 2008
● Designed and created bulletin boards within student dormitory, Guinn Hall
● Fulfilled all of conference guests' needs, checked in conference guests, assigned rooms, issued keys, checked in and out equipment and computer cards, registered guests, created work orders, collaborated with technicians and other personnel as needed, watched security cameras and ready in the event of emergency or medical scenarios. Served as contact for on-campus police department. Bosco’s Gym, 1112 E Main St. Gainesville, Texas - Cardio Strength Aerobics Instructor
July 2002 - June 2003
● Certified as a Cardio Group instructor through Aerobics and Fitness Association of America (AFAA), Certified in CPR and pursued continuing education credits to stay current in professional development Choreographed and taught high impact/low impact cardiovascular fitness routines to students of college age through 65+ Education yrs
● Assessed student needs (any pregnancies, any prior injuries or relevant surgeries, if they've ever taken a cardio class before, any concerns they have or areas they'd like to really focus on) before class and flexibly adapted content according to individual's needs
● Incorporated step benches, BOSU balls, body balls, free weights, resistance bands, jump ropes, floor mat for toning work: pilates, yoga, ballet, and abdominals
● Provided an encouraging and positive, high energy environment with detailed instruction of Do's and Don'ts.
● Corrected form immediately using visual, audio and kinesthetic cues upon seeing incorrect form for safety
● Classes grew from an average of 4 students to 12 students, and I received a 30% raise to accommodate the extra increase North Central Texas College, Student Events Office - Secretary July 2000 - June 2002
● Greeted students in the office and at student events, answered student questions about student events, and filed papers for Student Events Director
● Brainstormed with the director and advertised college student events by chalking sidewalks (when it was still legal!), placing ads on teacher's chalkboards, and designed, created, and placed approved flyers around campus Supervised college students playing intramural sports
(basketball)
● Decorated for and participated in various college celebrations, including Valentine's Day party, Easter Egg hunt, etc. North Central Texas College, 1112 E. Main St. Gainesville, Texas - Computer Skills Teacher
July 2000 - December 2000
● Developed students' computer, researching, source evaluation and content credibility, word processing, and technology skills through demonstrations and practice.
● Created a classroom environment in which students could learn respect for themselves and others in a free-to-the- public course (in conjunction with the Gainesville Housing Authority) for a wide range of ages within the same classroom (from children to elderly).
● Encouraged interactive learning by incorporating educational typing skills software Mavis Beacon and the internet Adapted teaching methods and materials to meet students' varying needs and interests.
● Instructed 8 students individually and as a group. EDUCATION
Texas Woman’s University, Denton, TX - Bachelor of Science Degree, Biology
Earned Dec. 2009
Texas Teachers of Tomorrow, Houston, TX - Teacher Internship Certification, Certified to teach Early Childhood - 6th Grade in All Subjects, English as a 2nd Language Supplemental Certification Earned 2017
ISSA Personal Trainer Certification, Gainesville, TX Earned April 2022 (current)
ISSA CPR and AED Certification
Earned July 3rd, 2021 (current and good for 2 years until July 3rd, 2023) American Sports and Fitness Association (ASFA) Dance Fitness and Hip Hop Aerobics
Earned January 19th, 2021
EMT-B Certification: Emergency Medical Services 2011 Collin College - Mckinney, TX Graduated as Valedictorian out of class of 16 for EMT-B class, as well as receiving the highest score possible (A) in Leadership, Awards, Honors and Volunteer Work Clinicals Certified by the National Association of EMTs Earned May 2011
Associate of Arts: General Studies North Central Texas College - Gainesville, TX
Earned Dec. 2009
Certificate of Course Completion: Fundamentals of Raw Vegan Cuisine Matthew Kenney Culinary Academy - 1009 Abbot Kinney Blvd, Venice, CA 90291 online - 120 total hours completed
Earned Dec. 2009
Cisco Certified Network Associate (CCNA): Computer Networking Cisco Networking Academy - Gainesville, TX
Earned during Junior Year of High School
Permaculture Design Certified in 2014 through Bill Mollison's 72 Hour PDC course taught by Wildflower Ecovillage in Greenville, TX Currently In-Progress: certifying as an ISSA Nutritionist, Strength and Conditioning Coach, and Online Coach.
AWARDS
● Recruited students for Collin College's International Service Learning opportunity for volunteers to take medical trips to medically under-served countries
● Volunteer at Lewisville Medical Center's front desk and ER for 6 mths, 4-8 hrs per week
● Published and presented first Science publication poster at Texas Woman's University for the 2010 Science Symposium: “Deforestation and Desertification in Afghanistan: Land Use Effects on Climate Change and Testable Solutions”, and published “Cultural and Environmental Effects of Opium in Afghanistan” poster
● Written and published the “Alternatives to Dissection” news article in the Oct. 9th ed. Of the TWU student newsletter, The Lasso
● Picked up the most trash bags in 2008's Keep Denton Beautiful with TWU of Helping Hands Picked up litter in Adopt-a-Highway programs for numerous years
● Sanitized equipment, rolled silverware, cut/prepared and distributed food and cleaned up at the Denton Homeless Soup Kitchen, “Our Daily Bread”
● Campaigned for multiple food drives for the homeless
● Volunteered as server for Rotary Club luncheon
● Taught Sunday School each Sunday with husband to 4-5 year olds at church
● Broke down, cleaned and rebuilt cages with food (handling guinea pigs with broken ribs with care) for 60 guinea pigs with Texas Guinea Pig Rustlers
● Managed fitness equipment for hundreds of people as volunteer at Sara's City Workout
● Built stations for the Native Plant Society of Texas plants at the Texas Redbud Festival Manicured/weeded/ploughed in the TWU rock garden on the Environment Workday
● 3 year 5k runner and TWU team marketer for the Breast Cancer research foundation Susan G. Komen's Race for the Cure, ran 5k “Up the Hill With Jack and Jill”, benefiting rehabilitation of prisoners, and the Coppell TX 5k “Barefoot run” to provide plant-based shoes to children in third world countries
● LDSSA campus representative in the House of Representatives at TWU in 2009
● Activist for Sustainable ecovillages and for Vegan living Beta Beta Beta
(the Biology Honor Society), Phi Theta Kappa and a DDR Guild member
● Worked in parents' and own backyard garden building Hugelkultur beds, Herb Spiral, lasagna layer compost beds, weeding & planting, flower beds, planted fruit trees and provided a truck bed of compost
(and several tons of gravel to fix the gravel holes in their driveway) WWOOFing (World Wide Opportunities On Organic Farms) volunteer gardening experience at Gentle World Vegan Intentional Community in North Kohala, Big Island, Hawaii and at Anima Journey on south rural Big Island, Hawaii
● Received Physical Science award Sophomore year and Theatre Arts award in 8th grade as sole recipient in that year's class
● Received two scholarships from TWU for trip to France in June ‘09
● Received the Ceramic award (being in top 25% of class) all four years of high school Recognized on College Dean's Honor List
● President and co-founder of the Reading Red Book Club (membership doubled from 10-20, then from 20-40 people each consecutive year)
● Co-Captain of the Electric Red Dance Team in '99
● Vice President of F.H.A.
● member of National Honor Society (both HS and college)
● Judged the Rotary Club's 4-way test speech contest (the other two judges were the NCTC college speech professor and Gainesville high school superintendent)
● Won a $500 scholarship for 2nd place in the "War Against Drugs" Lion's club speech contest
● State Finalist in U.I.L. Spelling and Vocabulary
● competed in Track and Field discus, high jump and mile relay, placed State in the high school Choir Ensemble Acted in leading female role of Butterfield Stage's theatrical play, "My Three Angels"
● several poems/short stories published
● Hosted a screening of Peaceable Kingdom: the Journey Home at UNT in 2014 with free Vegan food samples, literature and Q&A discussion afterward
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