Front Desk
Resume:
Katie Brown
***************@*****.***
**** ******* ** ****, **, 89503
High School Diploma (Mar 1993)
HIGH SCHOOLWASHOE HIGH
SCHOOLWASHOE HIGH SCHOOLWASHOE
HIGH SCHOOL
Reno, NV
Completed coursework towards WASHOE
Completed coursework towards CDL
EDUCATION
CDL with Passenger Endorsement
CERTIFICATIONS
Efficient professional with 4 years of experience and a proven knowledge of conflict resolution, customer
communications, and customer retention. Aiming to
leverage my skills to successfully fill the Shuttle Driver / Front Desk Agent role at your company.
CAREER OBJECTIVE
DRIVER / FRONT DESK
Aloft Hotel, Reno, NV / Feb 2020 - Present
FRONT DESK SUPERVISOR
Econo Lodge Hotel, Reno, NV / Apr 2017 - Jul 2019
EXPERIENCE
• Greet customers and visitors upon arrival.
• Maintain smooth operations by assigning rooms.
• Check guests in and out.
• Accurately settle accounts.
• Pick up and drop off guests at airport.
• Quickly and carefully load and unload luggage.
Greet, register, and assign rooms to guests of hotels or motels.
•
Verify customers' credit, and establish how the
customer will pay for the accommodation.
•
Contact housekeeping or maintenance staff when
guests report problems.
•
• Make and confirm reservations.
Keep records of room availability and guests' accounts, manually or using computers.
•
Perform bookkeeping activities, such as balancing
accounts and conducting nightly audits.
•
Record guest comments or complaints, referring
customers to managers as necessary.
•
Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
•
Plan, schedule or supervise the work of other
employees.
•
Date-stamp, sort, and rack incoming mail and
messages.
•
Contact this candidate