Service Representative Data Entry

SKILLS

●Adaptable to different environments and situations

●Equipped with the ability to have excellent communication with consumers in order to build a good relationship

●Focused on providing a unique trial with each consumer

●Prepared to cater to multiple personalities at the same time, while maintaining focus on the consumer

●I am bilingual, and I am a fast learner.

●Always maintain a positive attitude

EXPERIENCE

Toys R Us • Customer Service Representative • 2016 – 2018

●Handled incoming calls or inquiries from prospective customers or clients

●Assisted customers effectively by solving customer disputes

●Provided customer additional information or explains services

●Discussed products offered and ensure customer satisfaction

●Tactfully handle confrontational or stressful interactions with the public

●Completed supporting paperwork and data entry as required

●Accurately captured customer information

●Created and maintained service reports

JimmyJaz • Retail • 2013 – 2016

●Responded to telephone inquiries by providing quality service to customers and associates.

●Strived for quick complaint resolution; commended by the supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

●Pioneered new accounts and maintained a strong, growing customer base.

●Thoroughly learned the company's product offerings and contributed to an increase in monthly sales.

GMR Marketing-IQOS - Retail Expert-2019-present

●Educate consumers in our heat not burn technology

●Communicate with consumers regarding their smoking habits in order to build a good relationship with them

●Take consumers through guided trial

●Conduct proactive engagement with adult smokers

●team player

●Capable of dealing with different personalities

●This last year I have been handling daily and weekly inventory in Matrix web

●Helped with planogram including in the launch of our 3.0 device

●Handled shipments and deliveries in various channels

●Helping with supply orders in boutique and other channels

EDUCATION

Ashford University • Childhood Education Major • Presently Attending

3.01 GPA, will graduate with a bachelor’s in childhood education in December 2019, have completed 87 credits to date.

Phoenix University • Childhood Education • (2016-2018)

3.01 GPA, completed over 100 hours of classroom observations, including teacher interview, and assisting children throughout the day in various grades from Kindergarten to 4th grade.

VOLUNTEER EXPERIENCE OR LEADERSHIP

●State of Florida School System: Volunteered for three at various schools working with children and teachers.

●Cornerstone’s Church: Volunteered as a child coach in their children’s program.

Yaneza Rivera

************@*****.*** ● 407-***-****

YR

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