Customer Service Project Manager

JARROD CHAPMAN

**** ******* ****, *******, ** * 702-***-**** * ************@*****.***

Professional Summary

Business management professional effective at building highly motivated teams, as well as leading cross-functional teams in a fast-paced environment. Experienced within hospitality and entertainment industries.

15-20-year work experience in business, project, and leadership experience in large to small industries.

Skills

Exceptional interpersonal communication Business development leadership skills

Microsoft Outlook, Word, Share-Point and Excel Business management & customer service

Adherence to high customer service Sales/Marketing/Finance/Project Mgmnt

Work History

Business / Project Manager 7/2008 to 6/2021

Caesars Entertainment Corporation – Planet Hollywood Las Vegas, NV

Develop and maintain client relationship to promote and lead business and financial sales

Train employees on company processes and policies changes and updates related to operations

Assist staff regarding operating procedures, workflows, and other job-related issues.

Provide accurate and timely performance feedback to associates and customers.

Meet all customer guidelines including productivity, service and handle response times.

Act as primary liaison between both on-site customers and internal departments.

Manage and reinforcement of gambling laws and regulations within casino.

Identify and coordinate changes related to employee schedules working on various shifts

Manage, mentor, and coach more than 100 employees and direct reports.

Prepare reports and presentation to leadership, managers, and peers.

Manage finances and monetary activities on floor up to several million per yr.

Manage both small to large projects, including allocation of resources and budgeting.

Provided excellent customer services regarding offered products and services.

Manager 7/2004 to 7/2008

Gold Coast Las Vegas, NV

Assisted customers with requests and inquiries regarding products and services.

Managed team productivity and work flow to meet or exceed quality service goals.

Developed high client relationships and work to exceeding service standard goals.

Managed and reinforcement of gambling laws and regulations.

Managed business operations and processes on floor.

Education

Bachelor of Science: Criminal Justice

North Carolina Central University - Durham, NC

Accomplishments

Won Caesar Employee (selected out of 75,000 employees) – 2018 Service Anniversary Award – 10 Years

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