Office Assistant Customer Service

TAMMY GONDEK

*** **** **, *******, ** ***** · 814-***-****

********@*****.***

Driven, self-motivated, and a high energy personality with strong background in the medical setting and customer service. Outcome oriented with the ability to adapt and overcome objections by utilizing skill set in relationship building, customer service, and communication.

EXPERIENCE

9/2020 – CURRENT

FRONT OFFICE ASSISTANT, MEDEXPRESS URGENT CARE

-Maintained and organized internal filing systems for all patient and employee medical documentation.

-Responded to all customer inquiries by emails and telephone.

-Responsible for scheduling walk-in patients as well as workman’s compensation claims and -OCMD drug screenings.

-All front end duties of the medical facility including opening the practice.

10/2014 – 10/2020

SIGNAGE COORDINATOR, Field and stream

-Front end supervisor (cashiers and customer service desk)

-Loss and prevention

-Priced store and items for weekly ads.

-Supervised shipping and receiving areas for unloading merchandise and placing items in the proper departments.

10/2009 – 02/2011

CNA, UNITED CEREBRAL PALSY

-Maintain and order office needs and inventory.

-Scheduling employees for home care visits.

-Front end office duties including finding coverage for call offs.

-Monitoring vitals, oxygen, daily care plans, treatments, and wound care for patients.

EDUCATION

JAN 2019

EMT TECHNICIAN, indiana university

Completed EMT program and clinical rotations but was unable to sit for the board examination due to COVID restrictions.

MARCH 2011

PRIVATE INVESTIGATOR, Penn foster

JAN 1992

UNDERGRADUATE STUDIES FOR REGISTERED NURSE, mount aloysius college

Adult undergraduate studies for all pre-requisites for registered nursing program.

STATE CERTIFICATIONS

Certified Nurses Aid

Medical Office Assistant

Dental Assistant

SKILLS

Patient Charting

Medical Terminology

Fast Learner

Outgoing

Eager to learn

Medical records

Anatomy and Physiology

Volunteer Fire Fighter

Proficient in Microsoft Office

References available upon request

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