Customer Service Data Entry

HANIFF MURRAY

*** ** ***** ******, ******** Pines, FL 33025 • 954-***-**** • ********@*****.***

PROFESSIONAL PROFILE

A detailed-oriented Clinical Engineering Alternate and Preventive Maintenance Management program manager for over 14 years, with significant notable achievements. Continuous demonstration of excellent written and oral communication skills, and development of innovative programs for all clientele levels providing services to patients, vendors, and clinical/medical/administrative staff with excellent customer service. An avid Researcher, former Instructor, and manager for healthcare clinics, and achieving a Business Administration Doctoral degree added diversity and experience fitting for any challenge.

TECHNICAL SKILLS

Troubleshooting, servicing, repairing, and testing medical devices including Electrosurgical Units, pumps, network monitors, and Vital Signs Monitors, as well as other electronic and electrical devices

Developing, designing, implementing, and managing programs and projects

Conducting Surveys and Research Studies

Youth leadership, mentoring, and communicating with various audiences

Researching and analyzing challenges

Transformational Leadership with organizational development

Business development and management

Healthcare Business Administration

Customer service, and project management

MHS Process Improvement Yellow Belt training

MHS Aspiring Leadership Program Series training

The National Society of Leadership and Success training

Managing Biomeds, and Business processes

WORK EXPERIENCES

Memorial Healthcare System, Memorial Hospital Miramar, Miramar, FL

Clinical Engineer, 2007 – Present

Function as Alternate Manager for Biomed/Clinical Engineering Department at major hospitals

Manage the Preventive Maintenance Program with improved efficiency accomplishing over 99% completion monthly, in addition to troubleshooting, repairs, data entry documentations, work order completions, testing of equipment, and performing on-call duties

Purchasing materials/equipment/parts for job performance

OEM training for medical devices, and monitoring systems

Designed and developed educational Biomedical Intranet Website for Memorial Healthcare System, providing information for Clinical and Biomedical staff

Data Net Corporation, Miramar, FL

Senior Electronics Repair/Field Service Technician 1995 – 2003

Troubleshot and resolved technical issues over the phone/onsite, reducing customers’ costs

Assembled and repaired data collection terminals including fixed station and radio frequency terminals and networks with quick turn-around times increasing customers’ satisfaction

Conducted radio frequency (RF) site surveys and installations internationally (Mexico, Puerto Rico, Canada) and domestically throughout the United States, expanding company business

Duhaney Park Health Center, Kingston, Jamaica

Public Health Inspector/Compliance Officer

Developed and conducted entomological vector control programs, epidemiological surveys, and community projects to increase awareness and control for vector-borne illnesses

Developed and implemented educational programs for communities and Government schools

Investigated complaints, and inspected meats, foods, and premises to maintain sanitation

Managed sanitation workers and directed public health administration

Conducted community research to identify and resolve environmental health problems

EDUCATION

Northcentral University, Prescott Valley, AR

Doctor of Philosophy in Healthcare Business Administration, 2019

American InterContinental University, Schaumburg, IL

Master of Business Administration, Project Management Specialization, 2013

Florida International University, Miami, FL

Bachelor of Science, Electrical Engineering Major, Biomedical Engineering Minor, 2006

Broward Community College, Pembroke Pines, FL

Associate of Arts in Electrical Engineering, 2002

ITT Technical Institute

Electronics Engineering Technology, 1995

West Indies School of Public Health, Kingston, Jamaica

Associates of Science, Public Health Administration, 1985

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