Sales Development Repesentative/ Settlement Coordinator

Damien Butler

Houston, TX ***** Tel: [c] 281-***-**** Email: ***************@*****.***

PROFILE

Results-driven sales professional with experience in cold calling, email outreach, and video prospecting. Strong history of exceeding sales quotas and performing in the top 2% of salespeople. Excellent communication skills, time management, and organization. Marathon runner.

WORK EXPERIENCE

Sales Development Intern

Talend - San Francisco, CA March 2022

● Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending webinar

● Collaborated and competed within an SDR team setting

● Built and refined call scripts; designed email campaigns; created prospecting videos

● Engaged actively in weekly performance reviews and coaching in a team setting with manager Settlement Coordinator & Collector

Convergent Outsourcing, Inc. - Houston, TX Feb 2017 – Sep 2021

● Resolve out of court settlements for our clients. Our clients would consist of companies such as

Pay-Pal Credit

Verizon

T-Mobile

Comcast

Optimum and many more

● Negotiate Settlements with consumers on live calls with an approval rating of 95%.

● Complying with Federal Regulations such as the CFPB and the FCRA, completing 100% compliance- rates that would save the company money, and potential law suites.

● Accountability for compliance with every call making sure that we are professional, and not directly or indirectly giving false and misleading information.

● Held to a standard of converting 40-50% of any right party contacts, which I was number 1 in my group with a conversion rate of 45-60%.

● Won a competition by converting a fraudulent account into a payer which was a benefit to my group hitting 115% of the goal.

Damien Butler ***************@*****.***

Role

Lowe’s Home Improvement - Houston, TX Jan 2014 – May 2016

● Lumber and Building materials department taking care of responsibilities in my department

● Licensed to handle equipment such as forklifts and cherry pickers Mail Handler

US Postal Service - Houston, TX Jun 2012 – Feb 2013

● Moving mail around the vicinity

EDUCATION

Sales Development Fellowship

SV Academy - San Francisco, CA March 2022 – May 2022

● Selected for a competitive program offered to high-potential individuals preparing for an SDR role in SaaS

● Rigorously trained (300+ hours) and assessed on sales development skills by instructional coaches and industry professionals

● EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization

● SDR workflow: a consortium of current sales methodologies; qualifying frameworks (e.g. BANT); communication across email, social, phone, and video touchpoints; generating campaigns to SMB, mid-market, and enterprise accounts

● Tech tools:

Lonestar College

Associates Degree in Criminal Justice 2014 – 2018

● Overall GPA: 3.6

● Coursework in literary theory and earned Summer Undergraduate Research Fellowship Damien Butler ***************@*****.***

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