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Reservation Agent Document Control

Miami, FL
April 23, 2022

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Jacqueline Diday

**** ***** *** *** ****, Doral, FL, 33178


Management Assitance - Secretary Course - 1980

Charron Williams College - Miami, FL

Custumer Service Agent - December, 2016 to Present American Airlines - Miami, FL

Reservation Agent - January, 2016 to December, 2016 American Airlines - Dallas, TX

Real Estate Agent - November, 2014 to January, 2016 Exit Realty - The Woodlands, TX

Reservation agent in the French desk - May, 2009 to November, 2014 United Airlines - Houston, TX

Cheerful and upbeat professional with history of exceeding expectations when helping customers]. Calm and composed in stressful situations and capable of reducing customer anxiety. Proactive.


Consistently applied strong communication and problem-solving skills combined with polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.


Driven and personable Customer Solutions Specialist with over [Number] years of experience interfacing with clients to ensure optimal service delivery. Dedicated and outside-the-box strategic thinker with expertise in customer relationship management, conflict resolution, time management, document control, and leadership. Dependable and courteous self-starter and team player seeking to leverage background into

[Type] role with a progressive organization.

Service-oriented self-starter

Exemplary work ethic

Service standard compliance

Multi-line phone talent

Outstanding communication skills

Working in a team to reach the optimum level of service in helping passengers to their flights as well as helping them in case their flight gets cancelled or delayed. Checking passengers with their luggage to their flights. Assisting passengers making reservations, and resolving any problems with their tickets and changes on their schedules.

Educated clients on the current real estate market and answered any questions they had. Negotiated final sales prices with home sellers.

Develop effective marketing and advertising campaigns for clients using both traditional media and modern technologies

Develop effective marketing and advertising campaigns for clients using both traditional media and modern technologies

Making reservation with our European market,

Helping our passengers with their changes of schedules and any problems they may have to to involuntary cancellations.


French & Spanish

Professional Summary



Work History

Additional Information

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