Customer Service Process Technician

CAREER OBJECTIVE

To obtain a process technician position in a reputed organization where I can utilize my knowledge and experience.

EDUCATION

COLLEGE OF THE MAINLAND, Texas City, TX, Associates in Process Technology May 15th, 2021

BALL HIGH SCHOOL, Galveston, TX, GED-2011

KEY SKILLS

Microsoft Products (SAP, word, excel etc.)

Regulatory Compliance (i.e., OSHA, DOT, EPA)

Process/Workflow Improvement

Records and Documentation Management

Advanced Mechanical Troubleshooting

Strong mechanical aptitude skills

Strong interpersonal and communication skills

Problem solving and leadership skills

PROFESSIONAL EXPERIENCE

ALLIED UNIVERSAL (October 25, 2021 - Present)

Security Officer

Provide security and safety for our client’s property and personnel.

Implement emergency response activities as appropriate.

Provide superior customer service.

Check badges ensuring they are up to date on their site.

Safely control the flow of traffic while inspecting vehicles.

Perform escorts related to money transfers, as directed by facility policy.

SALATA’S (May, 2021– October, 2021)

Shift Leader

Provided direct supervision to employees at shift a-based company to ensure the business operated correctly.

Counted and reported inventory as requested.

Reconciled the register at the end of each shift.

Sustained high customer service to meet clients’ and employees’ needs.

Guaranteed positive feedback to any customer issue that arose.

Ensured the employees were working safely as they prepped and prepared for the day.

BROWN AND ROOT (February, 2018– May 2021)

Janitorial Foreman

Handled the morning and afternoon safety meetings.

Assigned janitorial duties to the staff and regularly inspected their work to ensure that established standards were met.

Participated in field safety audits.

Completed inventory of all cleaning supplies and equipment and replenished them as needed.

Assisted with screening and hiring of new job applicants.

Provided training and guidance to the janitorial staff.

CERTIFICATIONS

TWIC Card Holder

Basic Safety Council Card Holder

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