DENNIS NII AKOTO

Ablekuma – Olebu Accra, Email: adqtzk@r.postjobfree.com,Tel: +233 (0-271******

Career Objective:

Seeking a role within the field of Information Technology with an organization that will allow me to demonstrate my skills, knowledge and achieve professional growth, while adding value.

Experience

IT SUPPORT OFFICER 11/2019 to 11/2021

THE LAW SMITHS FIRM – James Town- Accra

Provided support to Specialist who work directly with users to resolve data conflicts and inappropriate data usage that will result in optimum data performance.

Support with the development and implementation of database backup and recovery and support with the maintenance of the database backup and recovery strategic plan and activities.

Ensured drafting and implementation of appropriate interventions. Ensure compliance with audit requirements.

Designed and Manage Database Environment through administration support in design and creating relational databases.

Support with the installation, configuration, upgrade, administration, monitoring, security and maintenance of complex multi database environments.

Administrated support with DBMS Release Migration by providing administrative support to monitor and manage migration of DBMS Releases.

Support with best practice and innovation analysis and research of database model and architecture through supporting with the critical assessment of

Supported and trained personnel responsible for systems and networks and provide advice on the most suitable IT choices.

Maintained, managed, and implemented software updates and patches, increasing efficiency and productivity.

Trained employees through steps to help them resolve their technical problems.

Supervised and prepared quarterly reports to management on time.

Collaborated with various internal departments and third-party technical specialists on ongoing projects.

Collaborated with other professionals to maintain standards and functionality.

Simplified design briefs and developed IT systems that meet specifications and operational cost requirements within budget.

Ensured adherence with regulations and controls by examining and analyzing records, reports and operating practices.

Installed and configured computer hardware, software, systems, networks, printers, and scanners ensuring a stable work environment yielding high productivity.

Repaired and replaced equipment’s where necessary, reducing cost on new purchases.

Maintained the IT Assets Register according to company’s IT Policy.

Monitored and ensure that internet access is restricted to exclusions and anti-virus management.

Keep records of the IT office’s operations.

Any other tasks assigned by the IT Manager or Senior Management.

Configured and supported VLAN, VPN and Remote Access Technologies

Enforce guidelines/principles/policies for the operation of the network services and provide secure, reliable, and efficient LAN/WLAN/WAN services

Ensure efficient network management and monitoring using a range of network management suites.

IT SUPPORT ASSISTANT / TEACHER (NATIONAL SERVICE PERSONNEL)

12/09/2017 - 08/2018

BUSUNYA ANGLICAN BASIC SCHOOL, Busunya – Nkoranza, North Bono East Region.

Ensured the broadening and deepening knowledge of IT concerning delivering projects, strategic initiatives, and systems portfolio effectively assist IT teachers and students with risk and compliance management.

Identified acceptable residual risk levels and assisted with action plans, policy, and procedural changes for risk mitigation.

Provided strategic recommendations to crucial IT projects to help improve project results, quality of deliverables, risk optimization, security processes, and compliance with regulations.

Assisted with training, onboarding updates, and systems patches with high success for smooth learning.

Provided IT technical support services and assisted teachers and students in ensuring efficient IT learning.

Typed, edited, and printed examination questions for all district schools with a team.

Assisted and maintained report-generated software for students’ terminal reports.

Guided teachers and students through steps to help them resolve their technical problems.

Assisted in developing an alarm system as a buzzer for Yefriman senior high school.

IT OFFICER – INTERN 06/2015 to 09/2015

THE LAW SMITH’S, James Town- Accra

Made recommendations regarding information technology infrastructure overhauls.

Monitored networks and network devices to resolve technical problems quickly.

Loaded software, granted permissions, and configured new employees' hardware as part of the onboarding process.

IT/PHONE SUPPORT 03/2014 to 09/2017

David Phones and Services – Accra

Installed and configured hardware equipment and software programs on new purchased phones.

Provided technical support, critically analyzing the root cause of issues and implementing solutions to client's issues.

Supervised and prepared quarterly reports to management on time.

Collaborated with various phone technicians and third-party technical specialists to solve client’s issues.

Collaborated with other professionals to maintain standards and functionality.

Provided technical support to all employees for lasting solutions.

Provided advice on the most suitable IT, phone accessories choices to clients and recommended the best item to buy.

Performed troubleshooting and executed needed repairs requirements.

Maintained, updated, configured, and repaired personal computers and other accessories to meet client’s requirements.

Computer Skills

PROGRAMMING LANGUAGES: Java,python, C++

Microsoft Administration

Hardware – Pc repair, troubleshooting

Networking

I T Technician

Database

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