Customer Service Support

GWENDOLYN BETHEL

***** ***** ******** ******

Manor, TX 78653

***************@*****.***

OBJECTIVE

Seeking a position with a winning organization by utilizing and expanding upon related skills, knowledge, and capabilities.

PROFESSIONAL SUMMARY

Microsoft Certified IT Professional offering a strong background in PC hardware, troubleshooting, and networking. Highly productive manager able to lead teams and able to work independently. Efficient in handling multiple project priorities, always ensuring a quality customer service experience.

● Customer-oriented

● Material Handling

● Energetic work

attitude

● Networking

● Microsoft Office

● Training and

Development

● Adaptive team

player

● Accustomed to shift

work

● Stockroom

● Quick Learner

● Engaging

Personality

● Leadership

● DHCP

● DNS ● 6K Forklifts & 4K

Forklifts

Skills:

Relationship Building,

Telephone techniques,

Effective questioning,

Managing satisfaction,

Customer

satisfaction, and Web

chatting

Professional

Highly organized, Planning

and preparation, Managing

time, and Multi-task

EXPERIENCE

AMAZON AMZL - Austin, TX 2019 – 2021

WAREHOUSE WORKER

● Dispatch routes to flex drivers

● Helped delivery associates with package errors on routes

● Hazmat Waste

GENPACT – Dallas, TX 2018 - 2018

CONTENT REVIEWER

● Reviewing post

● Reviewing videos

● Making sure to follow compliance with the guidelines of our technology client to determine if the content is approved for release

DON MIGUEL – Dallas, TX 2016 - 2018

LABOR ASSOCIATE

● Planned and implemented large scale event catering

● Streamlined kitchen processes to expedite production of quality product Arise- Turbo Tax 2018-2018

● Customer Support

TECHNICAL SKILLS

Software: MS Office 07/10, Oracle Virtual Box

Protocols: TCP/IP, DHCP, VPN, DNS, ARP

Hardware: Hardware and Software Troubleshooting, Hard Drives, Audio/Video cards, Network Interface Cards, Power-supply, Motherboard, and Processors Systems: Windows 7/8/10, Windows Server 2008, Desktop OS, Windows Server 2008 and 2008 R2 Designing Network Topologies using Visio 2007/2010, VMware Creating Virtual Windows Networking: TCP, DNS servers, mail server Operating Systems: Install, maintain, and troubleshoot numerous operating systems and platforms including Windows 7, 8; 10

GWENDOLYN BETHEL

13713 James Buchanan Street

Manor, TX 78653

***************@*****.***

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REFERENCES

Contact this candidate