Support Representative Customer Service

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Alex Burke

High Point, NC ***** CM: 336-***-**** E: *********@*****.***

Summary

Cheerful and upbeat Customer Service/Technical support representative, with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving issues. Diligent customer service/technical support representative with three years in customer support and technical background, strong aptitude for working with li le supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Skills

● MS Office proficiency

● Effective communication

● Employee management

● Office equipment proficiency

● Technologically savvy

● Schedule mastery

● Quality assurance

Experience

CUSTOMER SERVICE ASSOCIATE 03/2017 to Current

12 Tribes of Israel LLC - Windsor Mill, MD

● Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

● Provided top quality control and eliminated downtime to maximize revenue.

● Trained six new employees 1-2 years of ongoing training in procedures and policies in order to maximize team performance.

● Investigated technical issues using knowledge base and personal experience to complete timely resolutions.

● Delivered service and support to each customer, paving way for future business opportunities.

● Worked with CFO to develop customer service improvement initiatives. 12 TRIBES OF ISRAEL 07/2019 to 08/2020

23 No inghill Court - Windsor Mill, MD

● Converted and customized timesheet tracking system.

● Coordinated system installations, testing and code corrections.

● Assisted clients and internal staff with troubleshooting to quickly and effectively resolve software issues.

● Implemented and tested enhancement feature requests to improve product functionality and extend performance. Education and Training

UMUC University - - Lanham, MD Some College (No Degree) Information Technology

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Activities and Honors

Early High School Graduate with Honors, and College Student, at a prestigious University.

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