Customer Service Manager

Jessica Stoffregen

**** ******** *** #*

Cincinnati, OH 45211

********@*****.***

Personal Summary

An adaptable manager with skilled experience in customer service. A quick learner and a hard worker with the ability to convey that same perspective to team members while remaining considerate of others. Customer oriented with an energetic passion to satisfy and oblige in a helpful and friendly manner. Proficient in handling money on a regular basis.

Education

Oak Hills High School,

Cincinnati OH, 45247

Graduated: June 2010

Experience

Meijer (Associate)

Start Date: February 2014, End Date: May 2015

● Worked first and third shift as a Garden Center team member.

● Merchandised indoor and outdoor product, maintained presentable displays and isles.

● Assisted customers with any questions or concerns. McDonalds (Support Manager)

Start Date: August 2014 to February 2019

● Meet customer needs on a daily basis.

● Resolved customer complaints and troubles.

● Became the “go-to” manager for hiring and training of associates.

● Managed a team of 12 associates.

● Ensure store cleanliness regularly.

● Responsible for system shut down and end of shift deposits. United Dairy Farmers (Store manager)

Start date: Febuary 2019- current

● Managed a team of 9-15 people

● Met guests needs on a daily basis

● Motivated employees to reach a set of goals for the week

● Excelled in scheduling

● Excelled in proper ordering for the whole store every week

● Excelled in interviews, new employees and terminations

● Inventory, audits

● Money handling, safe trained

● Paperwork (accounting)

Achievements

● Skilled in Microsoft Word, Powerpoint, and Google Docs

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