Customer Service Prudential Insurance

JOE A. BUTLER JR.

**** ****** *******, **. ******, TN 37122, 615-***-****, ***.*******@*******.***

CAREER OBJECTIVE

Seeking opportunity for employment and professional growth capitalizing on over 30 years of Sales experience with a wide range of business customers across multiple industries.

PROFESSIONAL EXPERIENCE

NOVEMBER 2019 – APRIL 2022

PROJECT MANAGER II, DIVERSANT, Red Bank, NJ (VERIZON CONTRACTOR)

Manage multiple customer relationship projects with measurable goals in the areas of customer satisfaction, revenue growth and revenue protection. Proficient in MS Office and SFDC (Sales Force Dot Com)

FEBRUARY 2011 – MARCH, 2019

CLIENT SERVICES MANAGER, XO Communications, Nashville. TN

Business analysis for assigned customer base. Customer retention and revenue protection and assuring customer satisfaction with Company products and services.

MAY 2006 – DECEMBER 2009

INSIDE SALES REPRESENTATICE, DELL CORPORATION, NASHVILLE, TN

Sell Computers, Servers, Software and Accessories to meet customer's identified business needs.

DECEMBER 2004 – MAY 2006

INSURANCE AGENT, AMERICAN GENERAL INSURANCE, NASHVILLE,TN

Sales of Life and Health Insurance and Annuities to meet identified family needs.

JULY 2003 – DECEMBER 2004

FINANCIAL SERVICES ASSOCIATE, PRUDENTIAL INSURANCE CO., NASHVILLE, TN

Financial Planning and Sales of Life and Health Insurance and Annuities to meet identified family needs. Passed Series 7 and Series 66 Life Insurance Exams.

SEPTEMBER 1977 – JANUARY 2003

REGIONAL ACCOUNT MANAGER, BELLSOUTH CORPORATION, NASHVILLE, TN

Held several positions including Customer Service Manager, Technical Support Manager and Regional Account Manager. responsibility for sales revenue generation and protection and management of embeded base including customer satisfaction and market development.

AUGUST 1964 – JUNE 1968

HIGH SCHOOL GRADUATION, Giles County High School,

Pulaski, TN - Beta Club, Library Club, Future Farmers of America, Academic Top 10

AUGUST 1968 – JUNE 1975

BACHELORS DEGREE, BIOLOGY-PRE MED, Tennessee State University

Nashville, TN – Honors Program, Biology Club, Kappa Alpha Psi Fraternity

SKILLS

•LISTENNG SKILLS

•COMMUNICATIONS SKILLS

•PROJECT MANAGEMENT

•MS OFFICE SUITE

•SALES FORCE DOT COM /CRM

•NEGOTIOTION SKILLS

ACTIVITIES

Outdoor activities, Hunting, Golf, in addition to Family and Church Activities

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