Customer Service Support

GREGORY HIPPS

***Ashlawn Drive.

Norfolk, Virginia

Mobile 757-***-****

***********@***.***

EMPLOYMENT

Comcast Cable, Voorhees, New Jersey

Advanced Product Group CAE, August 2011 – March 2016

Functions and Responsibilities:

I work in a call center environment to provide customer support on Comcast cable, internet and telephone services.

Educated customers about the benefits of Comcast products.

Upgraded customer’s accounts.

Vertical Communications, Phoenix, Arizona

Technical Support Engineer, 2007 – 2009

Functions and Responsibilities:

Worked in a call center environment to provide our customers with technical support on IP PBX equipment.

Networked IP PBX Systems using voice over IP.

Remotely diagnose system problems.

Maintained phone log of customer problems.

Provide hands on evaluation of new company product and provide input when requested regarding enhancements on existing products.

Vodavi Communications, Phoenix, Arizona

Field service engineer, 2000 – 2007

Functions and Responsibilities:

Assist customers by answering programming and applications questions primarily through inbound PRI lines. Provide trouble-shooting support to help identify defects in h/w and s/w.

Interface with customers as a direct company representative while maintaining a professional company image.

Document and maintain all calls in a database.

Maintain field trails sites, by providing timely updates to management and product development.

Provide basic trouble shooting assistance to less experienced technical support personnel.

Facilitate onsite technical support.

.MCI WorldCom, Chandler, Arizona

Customer Service Technician, 1998 – 2000

Functions and Responsibilities:

I provided technical support to end users on HP computers.

I helped customers set up their networks.

EDUCATION

Phoenix College

Associate of Arts in Information Technology/Networking Expected 6 / 2013

SKILLS

Communication skills both written and verbal

Customer service

Computer Skills

Networking

Tcp/IP

Hardware

Microsoft office

TRAINING

In 2005 I took an 8-week course Interconnecting Cisco network devices.

I received training on VOIP networking.

Comptia

A Plus Certification 7-1999

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