ELIAS SARKIS

Annaburgerstraße **, ***** Berlin, Germany +49-162-******* adqtpk@r.postjobfree.com

Nationality: Greek & Lebanese

EDUCATION

USEK Holy Spirit University of Kaslik Kaslik, Lebanon Bachelor of Science in Information Technology (IT) Feb 2010 IBM Arrow Center London, UK

IBMi System administrator: iSeries Dec 2016

Creative IT Professional with 11+ years of IT experience, including 7 years of experience with IBMi systems. Team player with a positive attitude, strong customer focus and desire to learn. EXPERIENCE

Concentrix ( www.concentrix.de ) Berlin, Germany

Customer Service Oct ‘22 – present

• Ensure customer satisfaction

• Demonstrating patience, understanding and resolution

• Good listener for customers’ complaints.

• Time management, communication, empathy and decision making Fransabank (fransabank.com) Beirut, Lebanon

AS400 System Administrator Mar '14 – Aug ‘21

• Manage user security, access rights and permissions using group & object policies

• Daily work with LPAR, BRMS, HMC, SQL, CLP, Mimix, iClusters, configurations, menus, flash copies & automation.

• Diagnose, troubleshoot, and resolve hardware, software and other network or system issues

• Conception, plan and implementation of projects and Operating Systems for iSeries

• Deep knowledge of programming environments under OS / 400 such as RPG

• Strong interest in modern software development in the area of AS400 in a heterogeneous IT infrastructure

• 2nd line of support

Dictalive Jounieh, Lebanon

Project Manager (freelance) Feb '18 – Sep '18

• Relocate, re-establish and develop the company IT infrastructure

• Submit project deliverables, ensure adherence to quality standards

• Establish and executed a project communication plan

• Schedule and facilitate meetings related to information technology projects TMI (Tihama Al Mona International), Wunderman Thompson (wundermanthompson.com) Beirut, Lebanon IT Assistant Dec '10 – Feb '14

• Evaluation of software and hardware solutions; design of company IT upgrade strategy

• Setup, maintenance of Mac & Windows devices

• Administration of backup systems, EMC storage, NAS

• Troubleshooting and responding to user enquiries regarding software & hardware issues SKILLS & INTERESTS

• Languages: English, Arabic, French (business level proficiency); Basic knowledge of German (~A-1)

• IT skills: CLP, SQL, RPG, IBM i, database management, MS Office

• Experience in designing, upgrading and rebuilding aeroponic systems

Contact this candidate