Service Representative Customer

**/**** ** *******

Detroit, MI

**/**** ** **/****

Detroit, MI

**/**** ** **/****

Dearborn, MI

1997

Detroit, MI, United States

1999

Detroit, MI, United States

SYREETA BROWN

Summary

Motivated Customer Service Representative eager to improve and streamline service procedures to maximize team efficiency and customer satisfaction. Specializing in quality, speed, and performance improvements. Skills

Effective communication

MS Office proficiency

Customer service expert

Resolution-oriented

Excellent multi-tasker

Dependable and reliable

Time management

Telephone inquiries specialist

Experience

Customer Service Representative

Comcast

Successfully assisted customers by answering questions and solving problems. Cross-trained and provided back-up for other customer service representatives when needed. Recommended, selected and helped locate merchandise based on customer needs and desires. Communicated all merchandise needs or issues to appropriate supervisors. Front Desk Supervisor

Hawthorn Suites by Wyndham

Managed guest check-in and check-out procedures, placed reservations and processed payments. Provided concierge services for guests as needed.

Handled communications systems.

Handled money for customers and visitors.

Guest Service Representative

Extended Stay America

Recommended and helped customers select merchandise based on their needs. Worked under strict deadlines and responded to service requests and emergency call-outs. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.

Helped customers select products that best fit their personal needs. Education and Training

High School Diploma

Old Redford Academy - High School

Associate of Arts: General Studies

Wayne County Community College District

12720 Manor, Detroit, MI 48238 H: 313-***-**** C: 313-***-**** **********@*****.***

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