Time Cashier Project Manager
Resume:
D. Ann Metcalf
***** ********* **** 832-***-**** Mobile
Conroe, TX 77302 *********@*****.***
CAREER SUMMARY
An accomplished individual offering over thirty years of successful experience encompassing operations and management within the International Export Industry. Optimize people and processes to achieve efficiency and productivity. Effectively communicate with individuals at all levels of an organization and from diverse cultures. Career reflects hard work, reliability, competence and confidence underscored by personal commitment and performance.
AREAS OF EXPERTISE
International Export Air and Ocean Freight
Develop, Train, and Motivate Highly-Productive Teams
Organization, Time Management, and Meeting Deadlines
Vendor, Contract, and Pricing Negotiations
INDUSTRY TRAINING
Resent training for Demo with CrossMark
Air and Ocean Export Operations Management
QHSE Improvement, Sales and Cost Analysis, Negotiations, Management Reports,
Collections, Customer Relations, Personnel Development, Operations File Auditing,
Leadership Development I & II, Ocean Freight Insurance & Claims Handling
IATA International Air Freight Training
IATA Regulatory Requirements / Worldwide Logistics / Terminology
Airport Codes / Routing / Scheduling / Restricted Articles
Hazardous Materials Training
Forwarder and Shipper Responsibilities
DOT/ICAO/IATA - IMO/IMDG Certification - Hazardous Material
FCPA Anti-Bribery Training
TWIC Card - Expiration 2013
INDUSTRY MEMBERSHIP
International Air Transportation Association (IATA)
International Transportation Management Association (ITMA)
PROFESSIONAL HIGHLIGHTS
LOWE’S
FM 242
CONROE, THE WOODLANDS, TX
ELIZABETH PHONE: 936-***-****, PART TIME CASHIER
MARCH 2021 TO AUGUST 2021
CAREGIVER FOR MARIE WILLARS
MONTGOMERY TRACE, TX
MARCH 2019 TO OCTOBER 2020
CDS
DEMO’S AT COSTCO
FM242
CONROE, TX
GARY CURTIS, PHONE: 936-***-****
APRIL 30, 2017 TO MARCH 2019
Cross Mark
Demo at Sam’s club
New Caney, TX
Jan 26, 2017 to APRIL 17, 2017
Ready Freight LLC.
Surgarland, TX
March 2016 to May 2016
They decided not to peruse the Ocean Export business
Kingwood Personnel (Agility)
Temp to Perm.
15800 Morales Rd
Houston, TX 77032
I was hired to handle an air freight desk, so that person could handle new business. The New business was not what they were promised. They gave back the job I was handling to that person.
Tazmanian Freight Systems
Humble, Texas 77338
October 2013 to Aug. 15, 2014
Handled all of the International Export shipments for this domestic company.
CAP WORLDWIDE
Houston, Texas 77032
July 2011 to September 2013
International Operations Specialist
Reported directly to the International District Manager
Handle mostly Air freight shipments with a mix of Imports and ocean freight.
Quote customers, coordinate export, import and foreign to foreign shipments. Documentation, billing, tracking and internal computer system mile stones.
DHL Global Forwarding - Industrial Projects North America
Humble, TX
Jan 2005 - Nov 2009
Project Manager
Reported to: Director of Operations for Industrial Projects - The Americas
Primary Purpose of the Role
Managed and responsible for all areas pertaining to Project Team:
International Air & Ocean Export
Trucking
Warehouse
Packing
Health, Safety, and Environmental
Export Compliance
Operational Excellence and Quality
Key Accountabilities:
Ensured Project Team had a full understanding of their business processes to ensure the achievement of Key Performance Indicators
Ensured compliance with preferred carriers were maintained, as well as negotiating buying rates
Ensured Project Team had a complete understanding of all Best Practice, Quality, and Compliance processes.
Managed the project files to ensure accurate and timely invoicing and customer data
Tracked and kept the Operations Manager abreast of bad debt
Managed invoicing procedures for large complex project customers
Assisted Business Development Team with RFI’S and RFQ’S
Role Requirements:
Developed plans that were cost effective and operationally efficient to meet business requirements; analytically strong
Strong leadership skills, the ability to motivate and support Project Team
Excellent organizational skills
Ability to work independently and make decisions at a senior level
Good communication skills on all levels internally and externally
Ability to devise creative solutions and to think and act as a leader rather than operational level
Attention to detail and ability to manage simultaneous complex tasks priorities
Monthly Management Review Meetings
Good understanding of MFMR
Conduct Monthly Meetings with Project Team to review and improve processes and procedures
Run, review, and manage air and ocean reports
Transoceanic Shipping
Houston, TX
April 2003 - Aug 2004
Panalpina, Inc.
Humble, TX
Sept 1991 - Sept 2002
References upon request.
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