Customer Service Executive Assistant

SELINA IANNINO

** ********** ********, *********, **, M9A 5A5

647-***-**** (m) 416-***-**** (h)

American and Canadian Citizen

*************@*****.***

OBJECTIVE

Hard working, self-starter student seeking a summer position in a dynamic fast paced FinTech organization. Known as a collaborative customer-focused team player with excellent interpersonal skills who builds strong relationships with team members and partners.

SUMMARY OF SKILLS

Highly organized, excellent time management and multi-tasking skills

Strong analytical and problem-solving skills

Excellent verbal and written communication skills

CPR Training (2015)

Microsoft Office Suite, Photoshop and Google Docs EDUCATION

University of Guelph, Guelph ON, 2019 – Present

3rd year of a Bachelor of Commerce Degree

Area of study in Management Economics and a focus in Finance.

Minoring in Business Data Analytics

Dean’s List in 2020 with 6 courses

WORK EXPERIENCE

Dickson BBQ Center, Toronto, ON, (April 2018 – August 2019), (May 2020 - September 2020) & (May 2021- September 2021)

Cashier and Customer Service Representative

Dickson BBQ provides high quality and high value BBQs to a male dominant market.

Provided exceptional professional customer service by actively listening to customer requirements, fulfilling customer needs and exceeding customer expectations resulting in repeated customer interactions and increased sales.

Trained and mentored new employees on company procedures, point of sales software and supervised client interactions by providing constructive feedback and supporting staff to increase efficiency and overall customer satisfaction.

Proven integrity by maintaining 100% accurate end-of-day cash drawer balance.

Worked at multiple store locations and worked effectively with warehouse staff to ensure timely customer deliveries, proving adaptability and collaboration skills. Royal York Football Club, Toronto, ON, (October 2016 – June 2018) Assistant Coach and Consumer Executive Assistant

Learned and executed the policies and procedures governed by the Ontario Soccer Association.

Developed child athletes during various instructional camps held by the Royal York Football Club by organizing and planning camp activities and exercises.

Met with coaches on a regular basis to address issues and discuss conditioning and training guidelines.

Obtained coaching certifications like Learn to Train & Soccer for Life.

Actively engaged with customers to improve client relationships and reduce wait times, and if necessary diffuse difficult or escalating situations.

Provided account status data when required and handled phone inquiries.

Developed and executed marketing campaign by designing marketing material and executing on various social media platforms, resulting in increased market penetration. SanRemo Bakery, Toronto, ON, (September 2015 – February 2017) Bakery Clerk

Developed strong communication skills by interacting with customers to understand their needs and matching needs to products.

Communicated one-on-one with customers both on the phone and in person to answer questions about products and accurately place orders.

Responsible for cash register and drawer with minimal end-of-shift cash discrepancies. Elections Canada, Toronto, ON, (October 2018) and Guelph, ON (September 2021) Information Officer and Deputy Returning Officer

Directed voters to correct voting station, assigned voters their ballot and made certain voters understood all laws applicable to voting.

Responsible for setting up and closing down the voting station under strict guidelines

Utilized my interpersonal skills to communicated with voters throughout the day to address questions and concerns as well as ensure voters were comfortable and welcomed.

Registered voters as needed by accurately following government procedures and requirements.

Responsible for thoroughly counting all votes at my station at end of day and reporting counts to the Electoral Chief at Elections Canada with accuracy and integrity. EXTRA-CURRICULAR ACTIVITIES

Provincial level soccer (2013-2014)

Competitive Soccer (2008 – 2014)

Cross country running regional champion and city finalist (2013-2015)

DECA (Distributive Education Clubs of America) – encourages the development of business and leadership skills through conferences and competitions

Other interests include mixed martial arts, tennis, hockey, skiing,

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