Supervisor - BPO
Resume:
Summary
Resourceful Customer Service R
management of processes, procedures and personnel within sales and call center environment. Personal Data
Last Name:
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Date of Birth:
Experience
Summary
Last Name:
First Name:
iddle Name:
Date of Birth:
Experience
Supervisor
American Home Shield (AHS)
IQOR- Cybercity
Davao City, Philippines
June 2019 up to present
Trainer
1-800 flowers.com
IQOR- Cybercity
Davao City, Philippines
2012 to 2019
Customer Service Representative
1-800 flowers.com
IQOR- Cybercity
Davao City, Philippines
January 2010 to May 2019
DARRELL ANGELO L. BIRONDO
Personal Data
BIRONDO
DARRELL ANGELO
iddle Name: LOSENTES
March 21, 1983
Supervisor
Cybercity
Trainer
800 flowers.com
Cybercity
2012 to 2019
Customer Service Representative
800 flowers.com
Cybercity
Resourceful Customer Service Representative
BIRONDO
DARRELL ANGELO
LOSENTES
March 21, 1983
Davao City, Philippines
June 2019 up to present
800 flowers.com
Davao City, Philippines
Davao City, Philippines
January 2010 to May 2019
89 V. Mapa St., Davao City
********************@*****.***
epresentative (CSR)
DARRELL ANGELO
American Home Shield (AHS)
Customer Service Representative
(CSR) with 11
Place of Birth:
Nationality:
Civil Status:
Sex:
89 V. Mapa St., Davao City
with 11 years of experience, delivering excellence in the Place of Birth:
Nationality:
Civil Status:
********************@*****.***
experience, delivering excellence in the
Davao City
Filipino
Married
Male
DARRELL ANGELO L. BIRONDO
Davao City
Filipino
Married
management of processes, procedures and personnel within sales and call center environment. Highlights
Awarded a Certificate for Facilitation Workshop
Awarded a Certificate of Recognition for Platinum Status
Awarded a Certificate of Recognition as TOP Agent with 90% conversion
Awarded a Certificate of Appreciation for Excellent Performance as Trainer in 1-800flowers.com Ramp
Awarded a Certificate of Completion – Global Call Center Education Program by CCIS Educational Foundation, Inc.
Awarded a Certificate of Participation – Seminar Workshop on the Budget Operations Manual go Barangays (BOMBs)
Awarded a Certificate of Participation – Seminar Workshop on Integrity Development & Public Accountability
Core Competencies
Communication
Team Management
Customer Service
Call Center Operations
Teamwork and supervision
Education
2006 - BACHELOR OF SCIENCE IN BIOLOGY
Davao Doctors College
Malvar St., Davao City
2000 - Davao City National High School
F. Torres St., Davao City
Character Reference
Winston Braza
Manager
American Home Shield
Iqor-Cybercity
Davao City, Philippines
Amyrose Talagon
Lead Trainer
1-800flowers.com
Iqor-Cybercity
Davao City, Philippines
Atty. Camille Joy C. Gestuveo
Gestuveo Law & Realty
Davao City, Philippines
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